IT Customer Support Analyst

Do you have experience in Customer communication?, Do you have a Associate’s degree?, The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.Education: * Preferred: Associate’s degree in Computer Science, Information Technology, Experience: * Preferred: 1 year of experience in IT customer support, with a focus on end-user support and troubleshooting. Skills: * Basic understanding of commonly used operating systems (e.g., Windows, macOS) and software applications. * Strong communication skills, empathy, and patience to effectively assist end users with technical issues. * Ability to diagnose and resolve simple technical problems such as password resets and basic software issues. * Ability to effectively document support request and solutions for future reference. Licensure/Certification/Registration: N/A

Pulled from the full job description

• Health insurance
• Retirement plan
• Vision insurance
• Dental insurance

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

* Named one of Modern Healthcare’s Best Places to work five times.

• Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
• Acknowledged by Forbes as one of the Best Employers for New Grads.
• Healthcare Innovation’s Top Companies to Work for in Healthcare (2025).