Software Support Manager (NOT REMTOE)

PSNI, LLC

Amherst, NH, United States

2 months ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Compensation

$100,000.0 - $105,000.0

Working hours

Regular working hours

Languages

English

Job source

indeed.com

Tech stack

Microsoft Word Microsoft Windows Software Applications Software as a Service Databases Microsoft Office Software Engineering Electronic Medical Records Information Technology

Job description

The Software Support Manager’s role is to ensure PSNIs’ customers receive outstanding Support and all their needs are met. The Software Support Manager oversees the Support department’s day-to-day functions.

Requirements

Do you have experience in Word embeddings?, Do you have a Bachelor’s degree?, Associates or higher education in IT or Software Development

5 years plus experience leading a support team in delivering outstanding customer service for cloud-based software applications

Management Skills: ability to manage, troubleshoot, and gather needed information to escalate related to issues with software applications

Attention to detail is a necessity.

Ability to communicate with clients and internal departments in a positive, diplomatic, and professional manner.

Ability to translate complex technical information in a non-technical way Strong technical, organizational, and analytical skills

Strong IT experience with software applications and networking experience a plus

Electronic Health Records experience a plus

Ability to read, write, type, and speak English. Ability to read, analyze, and interpret software manuals, technical procedures, and governmental regulations.

Experience using Microsoft Office in a Windows environment required.

Knowledge of Database software; Internet software and Word Processing software.