IT Field Support Specialist

Loenbro is seeking an IT Field Support Specialist based in Cedar Rapids, IA, to support end users across a dispersed organization. Reporting to the Field Service Manager, this role provides hands-on and remote support to ensure reliable, secure, and efficient computing systems.

The IT Field Support Specialist serves as a key point of contact for technical issues, delivering timely troubleshooting, system support, and user guidance. This role requires strong technical aptitude, clear communication, and a professional, customer-focused approach to supporting a diverse user base.

Essential Job Responsibilities

• Provide high-quality technical support to employees via phone, email, in-person, and site visits
• Diagnose and resolve hardware, software, and system issues in a timely manner
• Install, configure, and maintain computers, mobile devices, printers, and peripherals
• Support Active Directory and Microsoft 365 user administration (accounts, groups, access)
• Manage and track tickets through the ITSM system, ensuring accurate documentation and resolution
• Maintain and support enterprise applications and third-party systems (e.g., VoIP, mobile carriers, business software)
• Assist with system deployments, upgrades, and IT projects, including new site setups and acquisitions
• Travel to field locations as needed (up to 25%) to provide onsite support and infrastructure setup
• Create and maintain technical documentation and follow established IT processes
• Train and support end users to improve system adoption and efficiency

Do you have experience in Ticketing system technical support?, Do you have a Associate’s degree?, Required:

• Associate’s or bachelor’s degree in IT or related field
• 5+ years of IT support experience in a professional environment
• Hands-on experience troubleshooting hardware (PCs, laptops, phones, peripherals)
• Experience supporting Microsoft 365 and administering Active Directory environments
• Familiarity with IT ticketing systems and workload management
• Experience with endpoint imaging or device management tools (e.g., SCCM, Endpoint Central)

Preferred:

• Relevant certifications (Microsoft 365, Azure, CompTIA, ITIL)
• Experience with ITSM tools such as Service Desk Plus, FreshService, or similar

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Employee assistance program
• Disability insurance, Loenbro offers a competitive salary, comprehensive benefits package, and rewards to those who join our team:
• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off (PTO) and holiday pay
• Life and disability insurance
• Professional development and training opportunities
• Employee assistance program (EAP)

Benefits eligibility may vary based on employment classification and hours worked.

Loenbro is a trusted, long-term construction lifecycle partner to thousands of customers across the U.S. Our market spans all industries and our service offerings include Critical Electrical, Mechanical & Structural, Soft Crafts, Inspection, Underground Maintenance and Installation, and Fabrication. Our expertise lies in simplifying the complex and establishing long-standing relationships with our partners. We have a national presence but a local approach-every customer benefits from our capabilities and our care.

At Loenbro, we don’t just offer jobs-we build careers grounded in integrity, teamwork, excellence, and purpose. Join a team where your expertise is valued, your growth is supported, and your work helps maintain and enhance the critical infrastructure that powers communities across the nation.