IT Technician

HCL Technologies

Clifton, NJ, United States

2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Compensation

$54,000.0 - $88,000.0

Working hours

Regular working hours

Job source

indeed.com

Tech stack

Microsoft Windows Active Directory Microsoft Outlook Dynamic Host Configuration Protocol Desktop Computing Domain Name System (DNS) Issue Tracking Systems Virtual Private Networks (VPN) Network Troubleshooting Microsoft Office System Center Configuration Manager TCP/IP

+9 more

Wide Area Networks Wi-Fi Technology Network Switches Network Routers Peripherals Microsoft InTune Laptops User Administration Servicenow

Job description

Provide L1/L2 desktop support for laptops, desktops, and peripherals
Install, configure, and troubleshoot Windows OS and applications
Handle user account management (Active Directory, password resets, access issues)
Troubleshoot hardware issues (RAM, HDD/SSD, printers, devices)
Manage ticketing systems (ServiceNow, Remedy, etc.)
Provide onsite and remote support to end users
Perform system imaging, deployment, and software installation
Basic troubleshooting of network issues (LAN/WAN, Wi-Fi, VPN)
Assist with IP configuration, DNS, DHCP, and connectivity issues
Support printers, scanners, and other peripherals
Maintain IT asset inventory and documentation

Requirements

Do you have experience in Ticketing system technical support?, * Strong knowledge of Windows OS (10/11)

Experience with Active Directory and user management
Good understanding of hardware troubleshooting
Basic knowledge of networking (TCP/IP, DNS, DHCP, VPN)
Experience with ticketing tools
Good communication and troubleshooting skills

Preferred Skills:

Knowledge of Office 365 / Outlook support
Experience with SCCM / Intune
Basic understanding of network switches and routers
IT certifications (CompTIA A+, Network+, etc.), * field service support technician: 3 years (Required)

Benefits & conditions

Pulled from the full job description

AD&D insurance
401(k)
Health insurance
Paid time off
Vision insurance
Dental insurance
Employee assistance program, A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Job Type: Full-time

Pay: $54,000.00 - $88,000.00 per year, * 401(k)