Technology Coordinator

The Technology Coordinator serves as the primary on-site point of contact for technology support, ensuring the reliable operation of devices, systems, and classroom technology while providing timely assistance to faculty, staff, and students at Fredericksburg Academy., * Serve as the first point of contact for on-site technology support requests

• Manage the helpdesk/ticketing system, ensuring requests are acknowledged promptly and resolved within established timeframes
• Support, prepare and anticipate classroom technology setup and basic instructional needs
• Manage phone systems and programming needs
• Troubleshoot hardware, software, printing, connectivity, and classroom technology issues
• Escalate complex issues to external technology partners as needed
• Configure, deploy, maintain, and inventory school-owned devices including loaners
• Coordinate with vendors regarding technology services, equipment, and repairs
• Maintain accurate technology records, documentation, and inventory
• Assist faculty and staff with technology training and best practices
• Research and support emerging technologies, including AI tools and educational technology solutions

Do you have experience in macOS?, * 1-3 years of hands-on IT support experience (school environment a plus)

• Must be proficient in Windows laptops and desktops, macOS, Chromebooks, and iPad
• Strong problem solver, troubleshooting skills across devices, Wi-Fi, and basic systems
• Familiarity with Google Workspace, device management, and high-volume ticketing systems
• Ability to prioritize and manage multiple requests
• Strong customer service attitude and professional communication skills

Pulled from the full job description

• Professional development assistance
• Tuition reimbursement
• Health insurance
• Retirement plan
• Paid time off
• Vision insurance
• Health savings account, * TBD based on experience - provide salary requirements with cover letter
• This position is: 12-month, salaried, exempt
• Work schedule: Monday through Friday 8:00am to 4:00pm, * Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Mission: We inspire and empower our students to discover, to engage, and to imagine the limitless nature of themselves and the world.

Overview: Fredericksburg Academy (FA), located halfway between Richmond, VA and Washington, D.C., provides a rigorous, college-preparatory education in a nurturing environment to 460 students in prekindergarten through twelfth grade. Hallmarks of the Academy experience are individualized attention, unique opportunities outside of the classroom, and small class sizes. Founded in 1992, the Academy challenges each student to achieve academic excellence, to think critically and independently, to communicate effectively, and to act honorably. Our close-knit, supportive community of teachers, administrators, students and parents is welcoming and engaging.

Pay: From $42,500.00 per year