Google Cloud Engineer (GECX)

You will play a critical role in expanding our expertise in Conversational Agents, Agent Assist, and Conversational Insights, ensuring TELUS Digital continues to lead in AI-powered customer experience transformation. The role requires a combination of strategic execution, technical understanding of Google CES products, and strong business acumen., * Stay current on Google CES advancements, generative AI, and NLP trends to recommend and integrate new capabilities.

• Contribute to the development of innovative solutions and accelerators on the Google CES platform. Ensure delivery excellence and solution scalability by applying best practices and proven technical approaches.

• Encourage a culture of innovation and continuous improvement within the team., * Lead the architecture and development of Google Cloud environments specifically optimized for Gemini Enterprise Customer Experience (GECX) deployments.
• Design and implement secure integrations between GECX, Google Cloud AI services and external platforms, including defining and configuring real-time CCaaS audio ingestion methods such as SIPREC and gRPC, as well as mobile applications and web interfaces.
• Configure identity and access management (IAM) and secure service accounts to ensure governed access to GECX components.

Do you have experience in gRPC?, * Bachelor’s degree in Computer Science, Engineering, Business, or related field; advanced degree is an asset.

• 5+ years of experience in technology consulting, digital transformation, or customer experience, with a focus on AI/ML solutions.
• Preferred: Active Google Cloud Professional Certifications such as Professional Cloud Architect, Professional Machine Learning Engineer, or Professional Data Engineer.
• Practical expertise with Google Customer Engagement Services (formerly CCAI).
• Proven success delivering AI/ML-powered customer engagement or contact center solutions.
• Strong understanding of customer experience design, contact center operations, and key CX metrics.
• Excellent communication and presentation skills for both executive and technical audiences.

Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.