Program Manager- Payments, Fraud Prevention & Financial Systems

Group O is hiring a Program Manager to update and maintain our clients’ financial systems. Leads process improvement efforts to enhance the effectiveness, accuracy, and performance of financial systems. The primary focus of efforts will be on inbound customer payments & Payment Fraud, ensuring accurate processing & minimizing fraud risk., Provides technical/functional expertise in identifying, evaluating, and developing financial systems and may act as a liaison to IT for system programming and coding. Develops solutions to financial systems issues and works with systems design to implement new features, including performing financial systems testing. Ensures financial modules operate effectively and efficiently, and that proper security is in place. Works on all phases of financial systems development and maintenance. May include the design, development, implementation, testing, and ongoing support for extensive user-maintained decision and rules engines. Can be responsible for day-to-day work prioritization, scheduling, and resource allocations of a team performing the financial systems activities listed above. Ensures that client needs are met, priority processing and projects are completed on time, and that resources are utilized in the most effective manner. May prepare, review or provide input to project business cases. Manages process improvement, productivity, methodology, and standards. May assist in developing team members’ operations and technical expertise by providing training.

• Accounts Receivable, (A/R), Cash Controls, Reconciliation & Operational Risk
• Payment Fraud
• AI Skills - Use of Chat GPT and or CoPilot
• Problem Management
• Project Management
• Agile Methodology

Do you have a High school diploma or GED?, Education/Certifications:

• High School Diploma or relevant experience
• Agile Scrum Certification is a plus

Experience:

• 5 to 7+ years Project / Product Management experience working with both business and IT/Tech Dev stakeholders, * Jira Project Management tool experience
• Strong interpersonal skills to cultivate relationships with cross-functional teams
• Strong verbal and written skills to elicit and document requirements
• Self-driven with the ability to manage multiple projects simultaneously and lead cross-functional teams from ideation to completion

About Group O

At Group O, it’s our employees who we value most. That’s why we provide a supportive environment where employees are given every opportunity to excel. Group O offers a wide variety of careers with room for professional growth and advancement, and we are always looking for motivated individuals to join our team. At Group O, our employees’ health and well-being is equally as important as the work they perform. We back up that philosophy by providing a competitive benefits package that supports now and for their future. In 1974, Bob Ontiveros saw an opportunity to live the American dream and build a company for himself and his family. 50 years later, the packaging company he originally founded out of the back of his station wagon - Group O is ranked by the United States Hispanic Chamber of Commerce as one of the top five Latino-owned businesses in the country. Group O has gained prestige for helping Fortune 500 companies like Samsung, Michelin, Caterpillar, and PepsiCo turn their most complex business challenges into centers of profitability and efficiency. Headquartered in Milan, IL, Group O employs over 1,200 employees. Group O is committed to providing equal employment opportunities to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, and sexual orientation. If you require accommodations to participate in the job application process, please contact recruiting@groupo.com, we will work with you to meet your needs. Information provided by applicants will be treated with the utmost confidentiality. We respect your privacy and will handle your application data in accordance with our privacy policy.

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