IT Support Technician - Tier I

We are hiring a Tier 1 IT Support Technician to join our small but fast-growing IT department. This is a ground-floor opportunity built for someone early in their IT journey, whether you’re fresh out of (or still in) school, self-taught, or just made the leap into tech and are hungry to learn. You don’t need years of experience. You need desire to learn, a strong work ethic, and the drive to grow.

You’ll work side-by-side with your manager and learn on real enterprise systems. We’re not looking for a seasoned developer, we’re looking for the next great IT pro, and we’ll help you get there.

What you’ll do

• Be the friendly first point of contact for day-to-day tech issues across the company
• Troubleshoot common hardware and software problems on laptops, desktops, iPads, and iPhones
• Work tickets through our ticketing system and keep things moving
• Help manage and support our devices, network, and core business tools
• Walk between our buildings to support staff onsite
• Follow documented processes, ask good questions, and steadily take on more as you learn

Do you have experience in Salesforce?, * A genuine interest in IT and a willingness to learn and grow with the company

• Solid problem-solving instincts and the patience to troubleshoot
• Strong communication, you can explain a fix to someone who isn’t technical
• Reliability, follow-through, and a team-first attitude
• Comfortable working fully onsite in Tampa

Nice to have (not required)

• Coursework or a degree in IT, computer science, or a related field
• A CompTIA A+ (or similar) cert, or one you’re working toward
• Any exposure to Salesforce, QuickBooks, Microsoft 365, MDM, or an RMM

Currently in school or studying for your first cert? That’s a plus, not a barrier, we want to hear from you.

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• Opportunities for advancement, * Monday-Friday, daytime hours (7-4 or 8-5)
• As you grow into the role, occasional Saturday on-call coverage (8 AM-12 PM) becomes part of the job, * Medical, dental, and vision coverage
• 401(k)
• Paid time off
• Hands-on training and advancement opportunities.

Ready to grow? If you’re eager to build a real career in IT and want a team that will invest in you, we’d love to meet you. Apply today.

Pay: $16.00 - $20.00 per hour, * 401(k)

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Westfall Roofing is a locally owned and operated roofing contractor serving residential and commercial clients. Established in 1989, the company is known for its exceptional service, professional standards, and commitment to customer satisfaction across Central Florida. As a trusted industry leader, Westfall Roofing emphasizes quality workmanship backed by comprehensive warranties and a dedicated service team.