NICE CXone Developer

High Tech Genesis Inc

United States

about 2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

3 years minimum

Working hours

Regular working hours

Job source

hightechgenesis.com

Tech stack

Microsoft Word Automatic Call Distributor Systems Integration Amazon Connect Scripting Genesys Restful APIs

Job description

Design and build IVR call flows and routing logic using NICE CXone Studio
Develop and maintain API integrations (CRM, payment systems, web services)
Configure ACD, skills, queues, and agent profiles
Support testing cycles and deployments across DEV, UAT, and PROD
Troubleshoot call routing, scripting, and platform issues
Create and maintain technical documentation and call flow diagrams
Collaborate with internal business, IT, and security teams, as well as vendor partners

Requirements

3-5+ years of experience with CCaaS platforms (NICE CXone preferred; Genesys or Amazon Connect also considered)
Strong hands-on experience with IVR scripting, ACD configuration, and call routing
Solid understanding of REST APIs and system integrations
Experience supporting testing, deployments, and production operations
Good understanding of contact center operations (voice and digital channels)
Strong troubleshooting and problem-solving skills
Effective communication skills and ability to work cross-functionally

Nice to have:

NICE CXone certifications
Experience in utility or regulated industries

About the company

At HTG, you’ll push boundaries with the latest tech and collaborate with a team that loves what they do. Be part of a design services company that is amongst the companies that lead the world in technology and innovation.