Modern Desktop Administrator Associate

We are looking for an experienced Imaging Engineer with strong expertise in Microsoft Intune, Windows Autopilot, SCCM imaging, and end-user computing support. The candidate will be responsible for device imaging, deployment, troubleshooting, hardware support, and endpoint management for Windows environments., * Manage and troubleshoot Windows 10 and Windows 11 imaging issues.

• Configure, deploy, and support Microsoft Intune and Windows Autopilot solutions.
• Troubleshoot SCCM/MECM Task Sequence imaging and OS deployment issues.
• Perform device provisioning, rebuilds, refresh, and replacement activities for laptops and desktops.
• Support hardware troubleshooting for desktops, laptops, docking stations, and peripherals.
• Handle endpoint enrollment, compliance, and policy troubleshooting in Intune.
• Troubleshoot Autopilot deployment issues including ESP, hybrid join, and Azure AD join scenarios.
• Provide Level 2/Level 3 desktop support for end-user issues.
• Coordinate with vendors for hardware replacement and warranty support.
• Support software installations, patching, and endpoint configuration management.
• Maintain imaging standards, deployment documentation, and operational procedures.
• Work closely with infrastructure, security, and service desk teams for endpoint-related activities.
• Support migration and refresh projects for enterprise devices.

• Strong experience in Microsoft Intune administration and troubleshooting.
• Hands-on experience with Windows Autopilot deployment and troubleshooting.
• Good experience in SCCM/MECM OS deployment and Task Sequence troubleshooting.
• Strong knowledge of Windows 10 and Windows 11 operating systems.
• Experience with Azure AD Join and Hybrid Azure AD Join.
• Knowledge of endpoint compliance and configuration policies.
• Strong troubleshooting skills for desktop/laptop hardware issues.
• Experience in device replacement and user data migration activities.
• Understanding of Group Policy and endpoint security basics.
• Good communication and customer-handling skills.

Preferred Skills:

• Knowledge of Microsoft Entra ID and Conditional Access.
• Experience with application packaging and deployment.
• Familiarity with PowerShell scripting.
• Experience supporting enterprise-scale environments.

Preferred Certifications:

• Microsoft Intune / Endpoint Administrator certifications
• Modern Desktop Administrator Associate
• SCCM/MECM related certifications