IT Support Specialist

The IT Support Specialist is responsible for providing onsite and remote technical support across multiple office and operational locations. This role serves as a hands-on support resource for end users, supporting daily IT operations including workstation setup, account administration, onboarding/offboarding activities, hardware deployment, inventory management, and basic network and connectivity troubleshooting.

This is a highly user-facing role that requires strong communication skills, professionalism, organization, and the ability to work independently across multiple sites. The ideal candidate is customer-service oriented, dependable, technically capable, and comfortable supporting non-technical users in a fast-paced environment.

Key Responsibilities

• Provide onsite and remote technical support for end users across multiple locations.

• Support onboarding and offboarding processes including account provisioning, access changes, device deployment, and equipment recovery.

• Configure and deploy desktops, laptops, mobile devices, and related hardware.

• Perform operating system reloads, workstation imaging, software installation, and endpoint setup.

• Create, manage, and disable user accounts within Microsoft 365 and Entra ID environments.

• Assign and manage security groups, shared mailbox access, and basic user permissions.

• Maintain accurate inventory records for computers, peripherals, and IT assets.

• Install and support printers, docking stations, monitors, and other office technology.

• Perform basic network and connectivity troubleshooting including WiFi testing and device connectivity validation.

• Coordinate with internal engineers, vendors, and service providers for escalated support and infrastructure activities.

• Support deployment and maintenance of endpoint management and remote monitoring tools (RMM).

• Assist with hardware procurement, receiving, staging, and deployment coordination.

• Travel to operational locations as needed to support users and technology initiatives.

• Training: Provide training and guidance to end-users on IT tools and best practices.

• Other duties as assigned.

Do you have a valid Driver’s License license?, Do you have experience in Desktop administration?, Do you have a Associate’s degree?, * Associate’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.

• 3+ years’ experience in helpdesk support or a similar IT support role.

• Ability to support Microsoft Windows environments and Microsoft 365 applications.

• Experience supporting both Windows and Mac devices.

• Strong customer service orientation with the ability to communicate clearly with users of varying technical backgrounds.

• Strong analytic and problem-solving skills.

• Ability to work independently and collaboratively in a team environment.

• Eager to learn and adapt to new technologies.

• IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.

• Familiarity with healthcare or other regulated environments preferred.

Physical, Environmental, and Mental Requirements

• Ability to lift IT equipment (Average 30 lbs.)

• Ability to crawl, kneel, stoop, and reach while installing equipment and configuring workstations.

• Frequent walking and standing.

• Works well under pressure due to time and accuracy requirements.

• Corporate office is located in Santa Monica. Periodic travel to company locations in Malibu and San Rafael. Travel and mileage reimbursements included.

• Reliable transportation and valid driver’s license required.

Pulled from the full job description

• 401(k) 4% Match
• Travel reimbursement
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * Comprehensive benefits package: medical, dental, and vision.
• 401k with 4% match.
• Paid Time Off Programs including vacation, holidays, and illness.
• Chef made meals onsite.
• Continuing Education Assistance.
• Supportive clinical supervision and professional development.

Our family of services comprises three distinct mental health treatment programs, including a specialized program for US Veterans. With over 15 unique locations, we manage and support 500+ dedicated employees serving over 300 residential clients daily located across five states: California, Idaho, Maine, New Hampshire, and Texas.

Paradigm Treatment (West Coast) and Ridge RTC (East Coast) partner together under Altior, united by a shared commitment to providing exceptional mental health care. For over a decade, our core clinical and support teams have worked side-by-side, delivering compassionate, evidence-based treatment that changes lives.

As part of the Altior network, you’ll find the stability of an established organization with the heart of a close-knit treatment community where every role matters.