Restaurant Equipment Reliability Technician (Chick-fil-A Network)

Do you thrive diagnosing complex issues in commercial kitchens and HVAC/R systems? Want field autonomy with strong technical backup? This role supports Chick-fil-A restaurants exclusively through a best-in-class service network-giving you independence in the field plus the tools, resources, and training to succeed., * Service hot-side cooking gear, sealed-system refrigeration, specialty foodservice equipment, and base-building HVAC.

• Honor service level agreements by responding to Operator requests promptly.
• Work on brands such as Henny Penny, Follett, Lennox (HVAC), Traulsen, Hobart mixers, Champion dishwashers, and Garland Grill.
• Coordinate with manufacturers for diagnostics and parts identification; partner with the Chick-fil-A Technical Assistance Team when onsite.
• Install parts accurately and professionally.
• Complete timely documentation (work orders, time logs, receipts) and manage truck stock inventory.
• Keep your service vehicle, tools, and parts organized.
• Support on-call emergencies during non-standard hours.
• Adhere to safety protocols and accident prevention procedures.
• Pursue OEM training and certifications; engage with suppliers and vendors.
• Meet productivity targets consistent with company standards.

Do you have a valid EPA Universal Certification license?, Do you have experience in Technical Proficiency?, Do you have a Trade school?, * Technical trade school background and/or substantial hands-on experience.

• 5+ years in a relevant trade (or equivalent experience).
• Demonstrated capability in one or more: sealed refrigeration/HVAC systems, electrical systems, mechanical systems, process controls, hot-side cooking equipment, mechanical power transmission.
• Experience in kitchen equipment, facilities, or construction systems service.
• EPA Universal Certification.
• Valid state driver’s license and proof of insurance; safe driving record (MVR required).
• Ability to safely operate company vehicles.
• Strong mechanical aptitude and troubleshooting skills; can read schematics/diagrams.
• Comfort with Microsoft Word, Excel, and mobile service apps.
• Clear communicator; self-directed; positive, service-oriented mindset.

Proficiency You’ll Use Daily

• HVAC
• Electrical Schematics
• HVAC/R Systems
• Refrigeration Systems
• Electrical Repair
• HVAC Maintenance
• HVAC Repair
• Maintenance and Repair Skills
• Equipment Diagnostics & Troubleshooting

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off, * Climb ladders and stairs up to two stories (with ladder safety training). Roof access ladders are provided; van loading/unloading of a large ladder is not typical.
• Frequently bend, twist, kneel, crouch, and crawl.
• Stand and walk for extended periods on even/uneven terrain.
• Regularly use arms, wrists, and hands to operate tools and machinery.
• Work indoors and outdoors in a range of weather conditions.

Pay & Benefits

Competitive compensation and benefits including a full range of health care benefits, paid time off, and 401K.