IT Technical Support (Level 1 Helpdesk)

• Serves as the forward-facing contact for clients. Exhibits professionalism, patience, and respect to clients.
• Handles phone calls, voicemails, emails, and other customer interactions. Provides answers or creates documentation to assist in solving issues.
• Investigates user problems and identifies their source. Provide support to resolve, or escalate to tier 2.
• Administers end-user workstations and supports end-user activities on primarily Microsoft Windows-based networks. Mac knowledge a plus.
• Travels to client site locations for troubleshooting and repair.
• Maintains confidentiality regarding the information being processed, stored or accessed by the end-users on the network.
• Primarily 8AM to 5PM M-F with occasional after hours and weekend work.

Do you have a valid Driver’s License license?, Do you have experience in macOS?, Do you have a Vocational training?, We are seeking a highly skilled technician with the drive and determination to help us support our client base. We are looking for an individual who is a problem-solver and has a proven track record of working within a team environment to successfully address user computing issues. Must be accustomed to leveraging technical training opportunities to improve their skill sets. If you have the experience and the desire, we’d like to talk to you. We are a fully in office team supporting remote end users M-F 8am to 5pm., * Familiarity with RMM and IT Help Desk ticketing systems.

• 1+ years of progressive experience in a technical support position in a Windows-based corporate IT environment or relevant schooling/certification. (Vocational program/AA in IT related degree/CompTIA certs or a mix of all three)
• Expertise in Managing Office, O365, M365, Windows 11, and beyond.
• Solid knowledge of networking protocols (HTTP/S, S/FTP, TCP/IP, DNS, DHCP, etc.).
• Excellent communication skills, both oral and written.
• Demonstrated initiative and creativity.
• Knowledge of troubleshooting methodolgy and a troubleshooting mindset.
• High level of attention to detail.
• Knowledge of cloud technologies a plus.
• Ability to provide own transportation to client sites for installation of hardware, milage paid use of personal vehicle to and from client sites., * High school or equivalent (Preferred)

Experience:

• Windows Networks: 1 year (Preferred)
• M365: 1 year (Preferred)

License/Certification:

• Driver’s License (Required)

Pulled from the full job description

• Professional development assistance
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance