Plant IT Service Desk Supervisor

The IT Service Desk Supervisor is responsible to supervise a team of IT Desktop Support Technicians while staying deeply involved in frontline support yourself. You’ll be the local face of IT for the Warsaw plant, responsible for endpoint health, AV/conference room readiness, identity and access requests, and coordinating with the corporate IT team on escalations, projects, and initiatives. This position reports to the IT Services Manager, * Serve as the primary escalation point for plant IT issues & projects - taking tickets, not just reviewing them and not just delegating work

• Troubleshoot and resolve hardware, software, network, and AV issues end-to-end
• Deploy, image, and configure Windows endpoints using Microsoft Intune
• Manage hardware lifecycle including procurement coordination, deployment, and retrieval for plant employees
• Maintain conference rooms, shared workstations, and production-floor IT equipment
• Provide hands-on support for manufacturing systems, printers, barcode scanners, shared kiosks, and MFP devices

Team Leadership

• Supervise and mentor a team of Desktop technicians at the Warsaw plant
• Set daily priorities, manage ticket queues in Jira Service Management, and ensure SLA adherence
• Conduct regular 1:1s, provide coaching, and support career development for your team
• Own shift coverage and on-call scheduling for plant IT support hours
• Document technician performance and contribute to performance reviews

Plant IT Operations

• Maintain the Warsaw plant IT asset inventory - accurately tracked from procurement through disposition
• Work with IT counterpart teams to manage local network closets, patch panels, switches, and Wi-Fi access points in coordination with the network team
• Respond to access requests and identity issues, working with corporate IT to resolve Entra ID / Active Directory issues
• Support onboarding and offboarding processes for plant employees, including hardware setup, account provisioning, and equipment retrieval
• Ensure endpoint compliance and patching health through NinjaOne RMM
• Maintain accurate SOP documentation and runbooks in Confluence for plant-specific IT procedures

Collaboration & Communication

• Serve as the primary IT point of contact for plant operations, HR, and facilities leadership
• Escalate complex issues to the IT Manager with clear, well-documented context
• Participate in plant leadership meetings to surface IT risks and upcoming needs
• Coordinate with corporate IT on infrastructure projects, rollouts, and policy changes affecting the plant, At Slate, we’re fueled by grit, determination, and attention to detail. The start-up spirit of ingenuity and resourcefulness move our business forward. Team Slate fosters a culture of excellence, innovation, and mutual respect, and is motivated by shared principles.
• Safety First
• Delight Customers
• One Team
• Relentless Improvement
• Fast, Frugal, and Scrappy
• Respectful Collaboration
• Positive Legacy

Do you have experience in Wireless networking?, Applicants must be authorized to work in the United States on a permanent basis. We are unable to offer visa sponsorship at this time., * 5+ years of IT support experience, including at least 3+ years in a lead or supervisory capacity

• Proven ability to stay hands-on while managing a team - this role requires both
• Strong Windows 11 troubleshooting and endpoint management skills
• Experience with Microsoft 365 and Entra ID / Azure Active Directory
• Familiarity with endpoint management platforms (Intune, SCCM, or equivalent RMM tools)
• Experience with IT service management platforms - Jira Service Management
• Solid networking fundamentals: DNS, DHCP, VLANs, Wi-Fi, and basic switching
• Strong communication skills - able to explain technical issues clearly to non-technical stakeholders
• Ability to critical think and make decisions in a fast-paced environment

Working Conditions

• Critical on-site presence (5 days a week), on-call/after-hours support as needed
• Fast-paced startup environment with hands-on leadership required.
• Mix of office, shop floor, and supplier engagement.

Physical Requirements

• Must have the ability to lift up to 35 pounds.
• Must have the ability to stand, walk, and perform repetitive tasks for extended periods.

At Slate, we’re building safe, reliable vehicles that people can afford, personalize and love-and doing it here in the USA as part of our commitment to reindustrialization. The spirit of DIY and customization runs throughout every element of a Slate, because people should have control over how their trucks look, feel, and represent them.