Information Technology Engineer

The Information Technology Engineer is an exceptional individual with proven discipline, drive to advance and commitment to our team. The Information Technology Engineer will be expected to handle his/her duties in a professional manner, always maintaining confidentiality of all data to which they are exposed on both an internal and external basis. The Information Technology Engineer entails both ‘big picture’ overview skills to follow tech direction for the enterprise as well as ‘nuts and bolts’ detailed hands-on problem solving. The Information Technology Engineer will assist the Director of Information Technology in the effective operation and management of our information technology, cybersecurity The Information Technology Engineer is well-organized, detail-oriented, adaptable, proactive and thrives in a collaborative, fast-paced environment with a strong commitment to accuracy, professionalism, and continuous improvement.

This position will work remotely and will report to the Director of Information Technology., * Assist the Director of Information Technology with day-to-day operations of the information technology department with networking, user services, information security, telecommunications, application management, and other information technology functions.

• Coordinates activities with the other members of the internal King I.T. team as well as with Archway to solve issues and with agency acquisition activities.
• Assist the Director of Information Technology enforce IT written policies and procedures.
• Provides support for upgrades to IT systems and applications, as well as other key objectives as directed by the Director of Information Technology.
• Assist the Director of Information Technology with IT compliance in accordance with audit and regulatory expectations/regulations.
• Technology
• Provide desktop support, troubleshooting desktop hardware/software problems, and carrying out projects as assigned in a multiple entity environment. Properly document support, repair, and project activities within King’s project management and helpdesk ticketing systems.
• Work autonomously in front line troubleshooting, but also able to recognize when additional resources are needed.
• Quickly gain new skills and knowledge when faced with new challenges.
• Assist with troubleshooting and basic management of corporate infrastructure, including network connectivity, Internet access, email, etc.
• Assists with the administration and maintenance of the telephone system and phones.
• Install and improve computer software and network equipment.
• Assists in the administration and maintenance of internal systems, such as Microsoft Entra and
• document imaging systems.
• Maintains and monitors proper access to files, programs, and hardware to maintain a secure and confidential electronic environment.
• Interact with staff, clients and customers in a timely, professional manner, maintaining confidentiality.
• Provides support of hardware and software to all staff and onsite at other branches.
• Assists with the inventory management of software licenses, software, hardware and other IT supplies.
• Promote responsible usage and care of corporate equipment.
• Assist the Director of Information Technology with applicable Security directives and programs.
• Coordinates security activities such as firewall maintenance, patching, and phishing/penetration and fraud testing with the Director of Information Technology.

Knowledge Skills and Abilities (KSA’s):

• Windows desktop and server operating systems, including updates/patch administration
• Microsoft 365, including Sharepoint
• Various Agency Management Systems
• Security, including Firewalls, Antivirus, VPN configuration.
• LAN/WAN configuration and management.
• Backup / Imaging
• PC inventory management
• Telephony
• Remote Desktop Administration - RDP, Kaseya

Do you have experience in SharePoint?, Do you have a High school diploma or GED?, * High School Diploma

• Network Engineer Status
• Insurance Agency Management Systems familiarity (especially Vertafore and Applied Products)
• 5+ Year of Experience and Excel
• 5+ Demonstrated Hands on Technology problem solving skills
• Proficient in Microsoft Office, Windows, and both cloud based and local network environment, SharePoint, and network configurations.

1.81.8 out of 5 stars Gainesville, FL 32601 Remote $24.00 - $28.88 an hour - Full-time