Administrator (Tools & Automation)

Domain/Subdomain: DWP/FSO \\r\\nJob Description\\r\\nRoles & responsibilities: \\r\\n* Troubleshooting problems related to Desktop/Laptops, MAC, Windows operating systems and O365/M365 applications.\\r\\n* Troubleshooting Unified communication tools such as Teams, Zoom video call related issues.\\r\\n* Should be familiar with collaboration tools, meeting room equipment and meeting room checks.\\r\\n* Must have exposure to Windows 10 and 11 migration, user profiles management, data backups.\\r\\n* Troubleshooting Windows Profile, printers, shared drives related issues.\\r\\n* Troubleshooting network connectivity issues.\\r\\n* Deploying standard image on desktops and laptops using Endpoint manager/Intune.\\r\\n* To provide 1st line technical support; answering support queries via phone and email.\\r\\n* To maintain a high degree of customer service for all support queries and adhere to all service management principles.\\r\\n* Familiarity with IT Infrastructure tools such as Azure AD, Endpoint manager/In tune, M365 etc would be preferred. \\r\\nTechnical Proficiencies: \\r\\n* To take ownership of user problems and be pro-active when dealing with user issues.\\r\\n* To log all calls on the call logging system. Ensure incidents, tasks and problems on ticketing system (SNOW) are logged and addressed within defined SLAs.\\r\\n* Respond to inquiries from clients and help them resolve any hardware or software problems.\\r\\n* To escalate more complex calls to the relevant IT Support member.\\r\\n* To notify relevant staff to arrange for external technical support where problems cannot be resolved in house.\\r\\n* Pre-build PCs. Good Experience in deskside support. \\r\\nRequired Skills and Experience: \\r\\n* Associate Degree in Computer Science or related field \\r\\n* Exhibit HCL Technologies Guiding Principles\\r\\n* Professional demeanor\\r\\n* Excellent communication skills\\r\\nAdditional requirements: -\\r\\n- Must possess a valid driver\\\'s license. \\r\\n- Must be able to carry up to 50lbs of weight off the ground. \\r\\n, Domain/Subdomain: DWP/FSO \\r\\nJob Description\\r\\nRoles & responsibilities: \\r\\n* Troubleshooting problems related to Desktop/Laptops, MAC, Windows operating systems and O365/M365 applications.\\r\\n* Troubleshooting Unified communication tools such as Teams, Zoom video call related issues.\\r\\n* Should be familiar with collaboration tools, meeting room equipment and meeting room checks.\\r\\n* Must have exposure to Windows 10 and 11 migration, user profiles management, data backups.\\r\\n* Troubleshooting Windows Profile, printers, shared drives related issues.\\r\\n* Troubleshooting network connectivity issues.\\r\\n* Deploying standard image on desktops and laptops using Endpoint manager/Intune.\\r\\n* To provide 1st line technical support; answering support queries via phone and email.\\r\\n* To maintain a high degree of customer service for all support queries and adhere to all service management principles.\\r\\n* Familiarity with IT Infrastructure tools such as Azure AD, Endpoint manager/In tune, M365 etc would be preferred. \\r\\nTechnical Proficiencies: \\r\\n* To take ownership of user problems and be pro-active when dealing with user issues.\\r\\n* To log all calls on the call logging system. Ensure incidents, tasks and problems on ticketing system (SNOW) are logged and addressed within defined SLAs.\\r\\n* Respond to inquiries from clients and help them resolve any hardware or software problems.\\r\\n* To escalate more complex calls to the relevant IT Support member.\\r\\n* To notify relevant staff to arrange for external technical support where problems cannot be resolved in house.\\r\\n* Pre-build PCs. Good Experience in deskside support. \\r\\nRequired Skills and Experience: \\r\\n* Associate Degree in Computer Science or related field \\r\\n* Exhibit HCL Technologies Guiding Principles\\r\\n* Professional demeanor\\r\\n* Excellent communication skills\\r\\nAdditional requirements: -\\r\\n- Must possess a valid driver\\\'s license. \\r\\n- Must be able to carry up to 50lbs of weight off the ground. \\r\\n