Business Systems Analyst - CRM / Salesforce Commerce Cloud

Do you have a valid Certified Salesforce Administrator certification?, Do you have experience in Stakeholder management?, Years of Related Experience:

At least 3 years’ experience in the Medical Device industry or medical field, with specific experience in establishing and driving continuous improvement of CRM, ecommerce, and portal systems in a regulated environment

Knowledge, Skills, Abilities, Certifications/Licenses, and Affiliations:

• Experience with CRM system design, validation, training, and change management (Salesforce administrator experience preferred)
• Experience with experience platforms (e.g., Salesforce Commerce Cloud)
• Experience with IT ticketing system for stakeholder management of system issues and requests
• Experience designing and supporting digital portals (customer, partner, or employee-facing)
• Familiarity with analytics
• Knowledgeable and experienced working in a regulated environment
• Strong verbal and written communication skills; ability to translate technical information for diverse audiences (technical to non-technical and vice versa)
• Ability to translate, comprehend, and action both business and technical need.
• Organized planner with project management capabilities (Atlassian JIRA & Confluence experience a plus)
• Experience with integration of ecommerce, portal, and CRM systems