IT Support Specialist

The IT Support Specialist plays a key role in ensuring the smooth functioning of Virginia Tire & Auto’s IT infrastructure by providing technical support, maintaining system security, and contributing to cross-functional IT projects. This position is responsible for resolving help desk tickets, supporting security protocols, and collaborating with both internal teams and external vendors to deliver exceptional service., * Monitor and troubleshoot network connectivity across locations, including routers, switches, and VPN connections, to ensure reliable system performance.

• Manage and resolve help desk tickets, ensuring timely resolution and adherence to internal SLAs.
• Assist in the development, implementation, and maintenance of IT systems and departmental processes to enhance operational efficiency.
• Assist in maintaining business continuity protocols to support the organization during emergency situations or data loss.
• Evaluate and implement new hardware and software to meet operational needs and improve system performance.
• Track and document IT inventory and assets, ensuring up-to-date records of all in-store communication technologies.
• Collaborate with internal teams and external vendors on cross-functional IT initiatives.
• Provide technical support to staff members, troubleshooting and resolving issues as they arise.
• Actively learn organizational systems and become an expert through self-teaching, reviewing documentation, and guided learning processes.
• Perform other related duties as assigned.

Do you have experience in Technical writing within technology?, Do you have a Bachelor’s degree?, * Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.

• 3-5 years of experience in an IT support or specialist role, with a strong understanding of computer systems, networks, and security.
• Excellent problem-solving and analytical skills with attention to detail.
• Strong organizational and time management skills, with the ability to manage multiple tasks effectively.
• Self-motivated and capable of working independently as well as part of a team.
• Excellent written and verbal communication skills in English.
• Ability to learn and adapt quickly to evolving technologies and organizational needs.
• Experience with technical writing and documentation, with proficiency in IT tools and systems., * Innovative: Consistently introduces new ideas and demonstrates original thinking
• Leader: Inspires teammates to follow them
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Pulled from the full job description

• Health insurance
• 401(k) matching
• Vision insurance
• Dental insurance
• Gym membership
• Disability insurance
• Paid holidays, * Free Health Insurance
• Industry best paid vacation and holidays
• Tire and auto repair discounts
• Gym Membership Reimbursement
• Affordable dental and vision insurance
• Life & short-term disability insurance
• 401(k) with company match
• Predictable Schedules
• Energy filled, busy shops
• A clean, professional work environment with a team that wants to see you succeed
• A company culture designed to support your career growth

Virginia Tire & Auto is making car care as stress-free as possible. We are proud to be a Top Family Owned Business in the DC area, a Top Shop by Tire Review Magazine and a consistent Best of NOVA Auto Repair winner. Virginia Tire & Auto is committed to employee advancement and growth by offering career paths and stability to its 300+ employees.