IT Help Desk Manager

Vice President

Northfield, VT, United States

about 2 months ago

Role details

Contract type

Temporary to permanent

Employment type

Part-time (≤ 32 hours)

Experience level

Expert

Compensation

$104,000.0 - $116,355.0

Working hours

Regular working hours

Job source

gosnaphop.com

Tech stack

Application Programming Interfaces (APIs) Business Systems Cyber Security Dataspaces Disaster Recovery Information Technology Audit IT Management Power BI SAP (Applications) Systems Integration Enterprise Software Applications Snowflake

+4 more

Reliability of Systems Data Analytics Infor Tools for Reporting

Job description

Lead and scale the enterprise IT organization, driving technology strategy, ERP optimization, operational excellence, and business growth across a manufacturing-focused consumer products company.

Day-to-Day Responsibilities:

Own and lead the entire IT organization across ERP, Applications, Development, Data & Analytics, Infrastructure, Cybersecurity, and Help Desk functions
Serve as a member of the Senior Leadership Team and participate in company-wide strategic planning initiatives
Partner with Operations, Manufacturing, Supply Chain, Sales, Finance, HR, and executive leadership to align technology investments with business objectives
Own ERP strategy, governance, enhancements, integrations, vendor management, and long-term roadmap planning
Lead managers and teams across multiple IT disciplines while developing internal talent and succession plans
Drive enterprise technology initiatives that improve scalability, operational efficiency, and organizational growth
Oversee enterprise applications, eCommerce systems, APIs, EDI integrations, reporting platforms, and data ecosystems
Manage IT budgets, forecasting, resource planning, and vendor relationships
Ensure cybersecurity, business continuity, disaster recovery, and system reliability across the enterprise
Establish governance, prioritization, and execution frameworks to support business growth and operational excellence
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Requirements

15 years of progressive IT leadership experience
Significant ERP ownership and leadership experience with Infor M3 preferred; SAP or Microsoft ERP strongly considered
Background supporting manufacturing, supply chain, logistics, wholesale, or consumer product organizations
Started career in a hands-on technical role such as Developer, Applications Specialist, ERP Analyst, Solutions Architect, or similar
Experience leading enterprise applications, ERP, data & analytics, infrastructure, cybersecurity, and support functions
Strong business acumen with the ability to partner effectively with executive leadership teams
Experience operating in lean organizations with highly engaged internal teams
Proven ability to translate business objectives into scalable technology strategies
Experience managing enterprise integrations, APIs, EDI platforms, and business-critical systems
Strong vendor management, budgeting, forecasting, and technology investment experience
Executive presence with the ability to influence senior leadership and drive organizational change
Experience supporting cloud-based enterprise environments, * Infor M3 expertise
Experience with Snowflake and/or Power BI
Consumer products, wholesale, or manufacturing industry experience
Enterprise Solution Architecture background
Experience supporting global expansion initiatives and large-scale ERP implementations