IT Consultant

Provides primary technical support to end users on a variety of issues, working in both Windows-based and MacOS environments. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals and network equipment. Supports and maintains user information including rights, security and system groups.

Essential Job Functions:

• Responds to end user support phone calls, online and in-person requests by performing troubleshooting activities, problem diagnosis, and problem resolution on a variety of technology services and products.
• Performs re-imaging on laptops for deployment to new employees.
• Installs new software and/or upgrades; evaluates and installs patches to resolve software-related issues.
• Sets up or relocates computer stations, phones and IT-related devices as needed for new hires or staff moving offices.
• Logs all customer incidents, documents work completed, and tracks assigned incidents through to resolution.
• Performs other related duties as assigned and based on departmental need.

Do you have experience in macOS administration?, Do you have a Associate’s degree?, * Required: Associate’s Degree

Experience:

• Required: 1-3 years

Desired Skills, Knowledge, and Abilities:

Skill in effective communication (both written and oral); skill in independent decision making; skill in installation, repair, and maintenance of network and/or computer hardware, software, and peripherals; skill in performing a variety of duties, often changing from one task to another of a different nature; skill in current and applicable computer programming languages relative to the assignment; skill in problem solving; knowledge of computer and network operating systems; knowledge of customer service principles and practices; ability to maintain professional composure in emergent and crisis situations; and ability to operate relevant equipment required to complete assigned responsibilities for the position.

Pulled from the full job description

• 403(b)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• Paid holidays, Salary Information: Annual Minimum Salary-$48,000-Annual Maximum Salary-$72,000

Hiring Rate: $23.08-$28.85 Salary is commensurate with qualifications and experience. Pro-rated based on hours/week., PNWU offers a comprehensive benefits package to eligible employees first of the month following date of hire and competitive salary.

Benefit Package (benefit eligible is at least .5 FTE):

• Health Benefits - Medical, Dental, Vision, Life Insurance
• Paid Time Off
• 403b with Roth Option
• Paid Holidays

Pacific Northwest University of Health Sciences (PNWU) does not sponsor employment visas. Applicants must be legally authorized to work in the United States at the time of hire and for the duration of their employment with PNWU. Employment eligibility will be verified in accordance with federal law.

Pacific Northwest University of Health Sciences (PNWU) was founded as a 501(c) (3) non-profit medical institution in 2005 aimed at increasing access to health care in medically underserved areas of the Pacific Northwest.

The University currently offers the degrees of Doctor of Osteopathic Medicine, Doctor of Physical Therapy, Doctor of Dental Medicine, Master of Science in Biomedical Sciences, and Master of Science in Occupational Therapy enrolling over 550 students annually. Interprofessional education partnerships with other universities adds another 100 students to the population. The campus includes 300 employees with academic programming spread over a five-state region.

PNWU is located in Yakima, WA, a city of approximately 95,000 located in the south-central part of the state near the eastern slopes of the Cascade Mountains in a major agricultural and outdoor recreation region. It is approximately 140 miles from Seattle, 170 miles from Portland, and 200 miles from Spokane. The Yakima Valley is a wonderful place to live, work and play. For more information, visit https://www.visityakima.com/.