Junior Desktop Support Technician

The Junior IT Desktop Support Technician provides first-line technical support to end-users across the organization. This position assists with troubleshooting hardware and software issues, maintaining IT equipment, supporting system access requests, and ensuring a high level of customer service. The ideal candidate is a proactive problem-solver with a strong interest in IT systems, eager to grow their technical expertise. At Quva, you will be an essential part of a mission-driven organization dedicated to expanding critical access to quality, affordable medication and data insights while promoting a culture of innovation, collaboration, and continuous improvement.

This is a part-time role, working Monday, Wednesday and Friday from 10:00 AM to 6:00PM based on site in our Bloomsbury, NJ location. This is a safety sensitive position that may be subject to random drug testing, in accordance with applicable laws.

What the Jr IT Desktop Support Specialist Does Each Day:

• Provide timely technical support to employees via phone, email, remote tools, or in person
• Diagnose and resolve hardware, software, and peripheral issues (e.g., desktops, laptops, printers, monitors)
• Assist with setup, configuration, and deployment of new computers and devices
• Manage user accounts and access within Microsoft 365, Active Directory, and other enterprise systems
• Install, update, and maintain approved software and operating systems
• Support basic network connectivity issues (Wi-Fi, VPN, Ethernet)
• Log all incidents and resolutions in the IT helpdesk ticketing system
• Maintain accurate inventory of IT equipment and accessories
• Assist with onboarding and offboarding of employees (equipment setup, account creation/termination)
• Escalate complex technical issues to senior IT staff or vendors as needed
• Follow established IT policies, security protocols, and data protection procedures
• Participate in IT projects and continuous improvement initiatives
• Other duties as assigned

Do you have experience in Customer communication?, Do you have a Associate’s degree?, * Possesses analytical thinking skills

• Is a conceptual thinker
• Is adaptable and objective
• Can confront peers and subordinates constructively
• Is aware of others interpersonally
• Has excellent communications skills, good client management skills, good negotiation skills, excellent technical knowledge, initiative, and a “can do attitude”
• Has a good grasp of Information Technology fundamentals and knowledge of theoretical and practical developments in IT troubleshooting, * Legally authorized to work in the job posting country
• Associate’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
• 0-2 years of IT support or helpdesk experience preferred
• Experience with Windows and macOS operating systems, Microsoft 365 suite, and basic networking concepts
• CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) preferred

Quva is a national, industry-leading provider of compounded injectable medicines and software solutions that help power the business of hospital and health-system pharmacy. Quva Pharma produces and distributes injectable medicines required by health care providers and critical to patient care. Quva BrightStream partners with health-systems to analyze large amounts of data and through AI and machine learning, develops software solutions that turns the data into insights that are used to better run their pharmacy operation. Quva’s overall product and technology offerings help health-systems achieve greater value and deliver the highest-quality patient care.