Technical Support Technician

Technical Support Engineers assist clients in solving complex technical issues. They employ practices intended to correct product/design misconfigurations. This position, however, includes a clear demarcation of various duties that all come under this job purview. Job tasks include the following responsibilities, * The Level Two Support Engineer will work daily assisting with technical support calls with a primary focus on escalated issues.

• Network Support

Support Engineers ensure that client networks are appropriately designed to assure Digital Watchdog product will operate consistently and efficiently. They engage in routine maintenance checkups as well throughout the troubleshooting process.

• Troubleshooting and Debugging

Engineers confer with dealers in initial deployment troubleshooting, as well as in initial debugging of new hardware and software. They must have a good understanding of Ethernet and wireless networks. Engineers should consult all relevant documentation of the client network topology when making troubleshooting decisions.

• Operation & Maintenance

Technical Support Engineers offers guidance and training to the client personnel. It is their duty to educate them about the product operation and maintenance procedures. The professionals also coordinate with the contractors for any necessary facility support. They must analyze issues and prepare service reports in a timely manner.

Do you have experience in Wireless networking?, * Four-year bachelor’s degree in engineering or computer science, or a technical background equivalent to a bachelor’s degree in engineering or computer science.

• Self-motivated with a proven track record in CCTV, computer networks, and knowledge of technology.
• Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.
• Must possess strong presentation skills and be able to communicate professionally in written responses to emails and when submitting reports.
• Organized and analytical, able to eliminate sales obstacles through creative and adaptive technical approaches.
• Strong knowledge of core technical and solutions concepts.
• Demonstrated success and leadership in project management.
• Demonstrate practical leadership competencies.
• Ability to collaborate with cross-functional teams to attain business objectives.
• Advanced level PC skills to include MS Office and Salesforce.
• 3-5+ years relevant experience in engineering and technical support
• 2 years of relevant experience in IP (network) CCTV products.
• Experiences and familiarity in surveillance, IP camera, DVRs, electronics equipment, and instrument-related industry a plus.

Pulled from the full job description

• 401(k)
• Health insurance
• Retirement plan
• Paid time off
• Vision insurance
• Dental insurance
• Flexible spending account, COMPENSATION PACKAGE

· Compensation $15.00 to $25.00 based on experience

· Work week will consist of forty hours per week.

· Vacation - 5 days (1 year of employment) 10 days (5 years of employment)

· Sick days - 3 days per calendar year

· Medical insurance - 2 months waiting period/employer pays 50% of the premium (employee only) until the employee reaches 1 year of employment/ employer pays 100% after one year of employment

· Vision/Dental - optional

· 401k (1 year waiting period) employer contributes 3% of employee’s annual earnings.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour, * 401(k)

• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance