Service Desk Technician

Support Desk Technician with an Associate’s or Bachelor’s degree in Computer Science or IT and 2-5 years of experience needed for a fully onsite, direct hire position in the Southern Charlotte, NC, area. This is a level 1-2 support desk position, troubleshooting a variety of desktop support issues. The candidate must have strong technical and communication skills. Day-to-day duties will include remote and on-site technical support for our customers. Candidate must have an entrepreneurial attitude and be able to work independently with minimal supervision.

Candidate must possess the following skills and experience:

• Good personality, able to interact with and support customers while maintaining a friendly attitude

• Highly organized

• Excellent time management skills

• Strong verbal and written communication skills

• Strong search engine and research capabilities

• Windows System Administration in a distributed environment - desktop and server

• Active Directory administration

• Application support and administration

• Anti-virus administration and malware remediation

• Backup and recovery software

• Troubleshooting of hardware and OS issues

• Mobile device support

• Networking concepts and hardware

• Familiarity with network cabling

• Understanding TCP/IP Networking

• Managing switches, routers, and firewalls

• Wireless networks

• Remote-access and site-to-site VPN

• 2+ years managed service provider (MSP or MSSP) experience

Any of the following skills and/or certifications are a plus:

• Microsoft Windows Server

• Microsoft Exchange

• Cisco IOS and/or ASA firewall

• Linux

• VMware

• Hyper-V

· A+ Certification

· Net+ Certification

· Practical Office 365 Admin Experience or MS-900 Cert, * Eligible to work directly for any U.S. employer without ever requiring sponsorship/a 3^rd party.

• Must be willing to work overtime and be on call. OT will be minimal and oncall is approximately 2 weeks/year.

• Must have reliable transportation.

• Fully onsite role, but must be able to work from home should the need arise.