IT / IS Technician Support Specialist-Level 1 (Two Open Positions)

GRCSU - IT / IS Technician Support Specialist- Level 1 (Two Open Positions)- GRCSU is seeking two Level 1 IT/IS Technical Support Specialists. Position Summary- Installs, configures, troubleshoots, services, and provides support and help functions to users in relation to Chromebooks, desktops, laptops, servers, networked workstations, and related equipment and software used in administrative and instructional environments throughout the Greater Rutland County Supervisory Union schools and/or administrative offices. Distinguishing Position Features The Level 1 Technical Support Specialist supports issues related to technology support in a given school building(s) including servers, networked and standalone workstations, and common office productivity and instructional software, relational databases, and will specialize in an area such as a network environment, decision support, or assistive technology as needed. Essential Duties and Responsibilities -Participates in the installation, configuration, upgrade, and administration of networked servers, workstations, peripheral equipment, and software to assure continuous operations. -Provides technical assistance to faculty, staff, and students on using computers and software programs, including remote access and on the proper use of peripheral electronic equipment use to enhance presentations and viewing. -Troubleshoots and performs various technical computer and peripheral repair duties that include but are not limited to server backup operations, identification, and replacement and repair of components. -Assists and advises with purchase requests and recommends standards for equipment and components to school building staff. -Participates in installation and configuration of networked computer users, e.g., computers, printers, switches, routers, peripheral communications equipment, and software, either installed or cloud-based. -Participates in installing and configuring upgrades to existing networks that enhance continuous operations, desired performance, and service. -Participates in troubleshooting to resolve issues in network hardware and operations problems, including but not limited to connectivity, internet access, Google Apps for Education services and other software programs. -Updates existing security software on networks and workstations. Tests existing operating systems and personal computers for potential viruses and security problems. -Implement protocols and procedural controls for operation of the network systems. -Installs and configures computer workstations for specialized laboratory and classroom use. Connects workstations to servers and participates with others to connect with SU-wide networks. -Responds to, and resolves user Mojo Helpdesk tickets, calls, or emails. Documents resolutions for use by other information technology staff. -Provides basic troubleshooting of user problems with common desktop software, accessing databases, network and networked equipment, and e-mail.

Monitors status of e-mail and other messaging systems, file servers, and network equipment to ensure constant availability. Takes corrective actions and notifies other staff of unresolved problems. -May assist in monitoring local and wide area network usage and performance. Confers with networking specialists regarding problems. -May train and work with hourly and student workers who are engaged in technical support. -Maintains currency of knowledge and skills related to the duties and responsibilities. -Performs other related duties as assigned Knowledge and Skills The position requires basic technical knowledge of networked computer operations, Chromebooks, laptops and other computer devices and educational support software. Requires some working knowledge of network and server-based operations, security, protocols, data communications, and peripheral cabling. Requires a basic knowledge of operating systems. Must understand the protocols and procedures for setting up new equipment, troubleshooting and performing routine maintenance. Requires a basic understanding of local area networks for personal computers. Requires a basic understanding of protocols such as TCP/IP, Ethernet, and Windows Server DC. Requires sufficient communication skills to provide individual instruction and technical assistance on the use of PC-based software for business, education, internet, utility, and connectivity. Requires sufficient writing skills to document technical procedures. Abilities- Requires the ability to install, configure, and troubleshoot networked computer workstations, servers, systems, and programs used in both instruction and administrative areas. Must be able to install and configure microcomputer components such as, but not limited to, cards and drives. Must be able to connect interface cables and connections between computers. Must be able to prioritize and organize work to meet deadlines and timetables. Must be able to read, interpret and apply technical information including equipment schematics. Must be able to give one-on-one training in the use of computers, and business and instructional software. Requires the ability to work cooperatively and productively with others. Physical Abilities- Requires ambulatory ability to move to various office and classroom-type locations and to bend, stoop, crawl and reach to install cables and equipment. Requires sufficient hand eye coordination and dexterity to make small component connections. Requires sufficient visual acuity to read technical documents and instructions and align small components. Requires sufficient auditory ability to carry on routine conversations. Requires the ability to occasionally push, pull or lift a maximum of 50 lbs. from overhead, waist and floor levels with assistance from co-workers as necessary. Education and Experience- The position is an entry level position and requires a high school diploma. Licenses and Certificates- May require a valid driver’s license. Working Conditions- Work is performed indoors where minimal safety considerations exist from physical labor, and positioning and handling of lightweight, yet awkward materials.