IT Technician

Provide technical support and assistance to end-users for hardware, software, and network issues

Manage and maintain computer systems, including desktops, laptops, servers, and peripherals

Troubleshoot software problems related to operating systems such as Windows 2019, 2022

Configure and support network infrastructure including LAN, VPNs, firewalls, and switches

Assist with software installation, updates, and patch management

Support desktop support tasks such as hardware repairs, upgrades, and replacements

Maintain documentation of incidents and resolutions in help desk systems

Monitor system performance and implement necessary improvements to enhance security and efficiency

Collaborate with the IT team to develop infrastructure solutions that meet organizational needs

Ensure compliance with security protocols and best practices for data protection

Do you have experience in WAN?, We are seeking a knowledgeable and proactive IT Technician to join our technology support team. The ideal candidate will provide comprehensive technical support, manage computer systems, and troubleshoot hardware and software issues across various platforms. This role requires strong communication skills, Familiarity with computer networking concepts such as LAN/WAN configuration, VPN setup, firewall management

Experience with troubleshooting software issues across various platforms and devices

Excellent communication skills with a customer service-oriented approach

Ability to work independently or as part of a team in a fast-paced environment