IT Support Technician

The IT Systems & Support Administrator is responsible for the maintenance, deployment, and day-to-day optimization of IT hardware, software, and user access across all Tone Products locations. This role serves as the primary technical responder for desktop, peripheral, and print infrastructure, ensuring high availability, organized systems, and operational efficiency for all end users.

The ideal candidate is technically sharp, communicates clearly with non-technical staff, and brings a proactive mindset to identifying and resolving issues before they impact production or operations. This position directly supports the IT department’s ability to scale and is a key member of a growing team.

Core Responsibilities

1. Hardware Lifecycle Management

· Provision, image, configure, and deploy workstations, laptops, mobile devices, and tabletop printers.

· Track assets through their full lifecycle from procurement to decommission.

· Coordinate hardware repairs, warranty claims, and vendor relationships.

1. Infrastructure & Cable Management

· Maintain professional cable organization within server rooms and office spaces to support safety, airflow, and system cooling.

· Label and document all physical cabling and patch panel connections.

· Support installation of new runs, racks, and peripheral connections as locations grow.

1. Identity & Access Management

· Administer Active Directory and Group Policy Objects (GPOs) to manage user accounts, permissions, and security compliance.

· Provision and deprovision user access in a timely and documented manner, including onboarding and offboarding workflows.

· Assist with Microsoft Entra ID (Azure AD) administration for cloud-integrated environments.

1. Inventory Control

· Maintain an accurate, up-to-date database of all hardware and software assets across all company locations.

· Track software licenses, renewal dates, and assigned users.

· Conduct periodic physical audits of IT assets to ensure accuracy.

1. First-Response Technical Support

· Serve as the initial point of contact for hardware, software, and connectivity issues reported by end users.

· Provide timely troubleshooting and resolution with clear communication throughout the process.

· Document recurring issues and escalate appropriately, contributing to root-cause analysis.

· Support multi-site users remotely when on-site response is not possible.

1. System Administration Support

· Assist with printer and peripheral configuration, including network printers and shared devices.

· Support SharePoint administration and basic Microsoft 365 environment tasks as needed.

· Assist with device management through Microsoft Intune (MDM) for mobile and endpoint compliance., As Tone Products continues to grow across multiple locations, the reliability of our IT infrastructure directly supports every department’s ability to operate. The IT Systems & Support Administrator is the foundation of that reliability, ensuring that every employee has the tools, access, and support they need to do their job without friction. This role is an integral part of building a scalable IT function and will grow alongside it.

Do you have experience in Windows?, Do you have a Associate’s degree?, * Microsoft Entra ID (Azure Active Directory)

• Windows Server - Active Directory & Group Policy Objects
• Hardware troubleshooting (desktops, laptops, printers, peripherals)
• Cable management and physical infrastructure organization
• Microsoft 365 administration basics

Preferred

• Microsoft Intune (MDM) for endpoint and mobile device management
• SharePoint administration
• Remote support tools (e.g., TeamViewer, Quick Assist, or similar)
• Experience in a multi-site or manufacturing IT environment

Key Soft Skills

Technical Communication

Ability to clearly explain technical issues and resolutions to non-technical employees and management without jargon. Comfortable documenting processes in plain language.

Analytical Troubleshooting

Proactively identifies patterns in recurring issues, documents findings, and contributes to root-cause analysis to reduce repeat incidents.

Detail Oriented

Precision in administrative tasks, cable organization, asset tracking, and access management. Errors in these areas have downstream consequences and are taken seriously.

Team Collaboration

Works closely with the IT Coordinator and interacts regularly with employees across departments and locations. A team-first attitude with the ability to prioritize competing requests is essential., * Associate degree in Information Technology, Computer Science, or a related field - OR - equivalent hands-on experience (2+ years in a similar IT support role).

• Demonstrated experience with Active Directory, GPO management, and user access administration.
• Proficiency with Windows operating systems in a business environment.
• Strong troubleshooting skills across hardware and software.

Preferred

• CompTIA A+, Network+, or Microsoft certifications (e.g., MD-102, AZ-900).
• Experience working in a manufacturing, distribution, or industrial company IT environment.
• Familiarity with ticketing systems and IT documentation tools., * IT support: 2 years (Required)

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance, * 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance