Epic Certified Analyst

The Epic Consultant is a key member of PivotPoint’s Tier 2 Managed Service Division, responsible for configuring, managing and supporting clinical applications within the Epic electronic health record (EHR) software for healthcare clients. This role works support and maintenance tickets, performs routine build, participates in on-call rotation and works on special projects (including Epic Upgrades) as needed by the client.

Roles and Responsibilities:

• Serves as a primary analyst on routine maintenance, build and configuration in Epic. This entails:
• Collecting, accurately documenting and resolving client trouble tickets and requests
• Participating in after hours on-call rotation
• Leads application build for their areas regarding Epic Upgrades. This includes:
• Nova Note Review
• Nova Note Build
• Unit testing, application testing and integrated testing
• Supporting the go live in a command center setting
• Proactively identifies areas for improvement within applications and suggests potential solutions in coordination with other teams
• Mentors junior analysts on Epic build
• Builds strong relationships both with the client and their peers
• Other duties as assigned

Do you have experience in Ticketing system technical support?, Do you have a Bachelor’s degree?, * Must have a strong personal drive for delivering great customer service and thrive in a fast-paced environment

• Ability to troubleshoot tickets, manage projects, and critically think
• Demonstrate knowledge of healthcare policies, procedures, information systems, Microsoft products and related IT systems
• Certified in primary application. Additional certifications in Epic, ITIL, PMP are a plus
• Ability to organize daily tasks, analyze data and make decisions based on the data

Education and Experience:

• Active Epic certification(s)
• Additional Epic Certifications are a plus
• Bachelor’s Degree and/or equivalent work experience
• Minimum of 2 years of healthcare experience

Work Location and Travel Requirements:

• This position is 100% remote

Work from home requirements are:

• Ability to work independently and efficiently from a home office environment

• High-speed internet service
• Work in a distraction free workplace

5.05.0 out of 5 stars Nashville, TN Remote $75,000 - $115,000 a year