Technical Support Representative (Remote)

Are you passionate about technology, driven by helping others, and ready to thrive at the forefront of the fintech revolution? Join a fast-paced, customer-obsessed team shaping the future of digital payments. We’re looking for a Technical Support Representative who combines sharp problem-solving skills with a commitment to delivering an outstanding customer experience-every time.

In this pivotal role, you’ll serve as the first point of contact for our customers-resolving issues, answering questions, and building long-term relationships that are rooted in trust and expertise. You’ll play a critical part in ensuring seamless transactions, reducing friction, and reinforcing our reputation as a leader in the financial payments industry.

What You’ll Be Doing

Customer Engagement & Support

• Be the trusted voice on the other end of the line-fielding inbound calls, answering questions, and tackling billing, product, and service-related issues with professionalism and care.

Ticket & Issue Management

• Open, document, and close support tickets with speed and precision, ensuring timely follow-up and complete resolution of customer concerns.

Relationship Building

• Turn support interactions into relationship-building moments, maintaining professionalism while building loyalty through genuine rapport and trust.

Clear, Empathetic Communication

• Deliver thoughtful, clear, and respectful communication across all channels-ensuring every customer feels heard and supported.

Technical Troubleshooting

• Dive into payment tech challenges and service issues with confidence and creativity-offering solutions that work, fast.

Data Integrity

• Maintain accurate, up-to-date customer records in our CRM and service platforms to ensure seamless service continuity.

Knowledge Sharing & Learning

• Stay ahead of product updates and industry trends by working closely with leadership and team members-keeping your technical toolkit sharp and current.

Customer Retention

• Be a customer champion-turning challenging conversations into opportunities to exceed expectations and build lasting loyalty.

Do you have experience in Word embeddings?, Do you have a High school diploma or GED?, * High school diploma or equivalent

• Minimum 1 year of technical or customer support experience in financial services, merchant services, or a similar environment
• Proficiency in Microsoft Office Suite (especially Word, Excel, and Outlook)
• Experience using CRM tools and/or payment processing platforms

Your Expertise

• Technical Acumen: Solid grasp of payment technologies, including terminals, gateways, and processing platforms
• Clear Communicator: Able to simplify the complex and speak with confidence, empathy, and clarity
• Problem Solver: You’re proactive, analytical, and quick to troubleshoot with effective, lasting solutions
• Customer-First Mentality: You bring empathy, patience, and a genuine desire to deliver above-and-beyond support
• Detail-Oriented: You sweat the small stuff-because the details matter in customer service and compliance
• Team Player: You collaborate with ease and thrive in a fast-moving, ever-evolving team environment
• Adaptable: You’re comfortable with change and motivated to learn new tools, products, and technologies

At our core, we believe technical support is more than fixing problems-it’s about creating confidence, building relationships, and helping our customers succeed in a digital-first world.

4.34.3 out of 5 stars Remote $17 - $20 an hour - Full-time, Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, * 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance