REMOTE Amazon Connect Engineer

We are seeking a mid-level Amazon Connect Solutions Engineer who combines hands-on development experience with strong requirements ownership and business judgment. This role is designed for a technologist who can sit between architecture and execution-owning intake, translating business needs into technical solutions, and actively contributing across delivery, testing, and operations.

This is a high-business-critical role. The hire will directly impact delivery velocity, solution quality, and the organization’s ability to run two major Amazon Connect initiatives in parallel.

Why This Role Exists

The current team includes highly specialized engineers and senior architects but lacks a mid-level engineer who can think end-to-end-from business problem to technical implementation. This role fills that gap by pairing real development exposure with strong functional and stakeholder-facing capability.

Mid-level development exposure supporting production systems (not entry-level, not purely architectural).

• Hands-on experience with Amazon Connect, including call flows, routing, and contact center concepts.

• Working knowledge of APIs, integrations, and cloud-based architectures (AWS preferred).

• Comfortable reading, reasoning about, and contributing to technical implementations-not just gathering requirements.

• Drive testing strategy, with a strong bias toward automated testing for call flows and integrations. - Experience in call centers, customer experience platforms, or end-user support environments.

• AWS Certifications

• Business Analyst or Product Management experience specifically with Amazon Connect