Application Support Engineer

• Deliver front-line and intermediate support for a portfolio of SaaS and enterprise applications, responding to incidents and service requests in a timely manner.

• Investigate application issues, determine underlying causes, and drive resolution while meeting established service expectations.

• Route complex technical problems to appropriate internal specialists or software providers and oversee progress through final closure.

• Process user requests related to application access, permissions, configuration changes, onboarding, offboarding, and role updates.

• Guide end users on system functionality, recommended workflows, and effective use of supported applications.

• Coordinate with software vendors on support tickets, product updates, patches, and release-related activities.

• Conduct impact reviews, assist with regression testing, and confirm application performance after system updates or releases.

• Create and maintain support documentation, knowledge resources, and operational procedures to strengthen service consistency.

• Contribute to change management activities, issue trend analysis, and initiatives aimed at improving stability and reducing recurring incidents. Requirements * 3-5 years of experience supporting SaaS-based and enterprise business applications.

• Background working in a distribution or manufacturing environment.

• Hands-on experience with application support, incident management, problem management, and change management practices.

• Familiarity with third-party software vendors, support portals, and case management processes.

• Working knowledge of WMS systems or WMS applications and related business workflows.

• Strong troubleshooting, communication, and user support skills across technical and functional issues.

• Bachelor’s degree in Information Technology, Supply Chain Management, or a related discipline preferred; equivalent experience will also be considered. Technology Doesn’t Change the World, People Do.®, All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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