IT Support Specialist

Join our dynamic team as an IT Support Specialist and become the backbone of our technology-driven environment! In this role, you’ll be the go-to expert for resolving technical issues, maintaining IT infrastructure, and ensuring seamless computer and network operations. Your proactive approach will empower colleagues to work efficiently and securely across diverse platforms. This paid position offers a fantastic opportunity to develop your skills in a fast-paced, innovative setting while making a tangible impact on daily business operations., * Provide expert technical support to end-users via help desk tickets, phone, and on-site visits, ensuring timely resolution of hardware, software, and network issues

• Troubleshoot and resolve software problems across operating systems including Windows, macOS, and Linux, ensuring optimal performance
• Manage computer hardware setups, upgrades, and repairs to maintain a reliable IT environment
• Configure and support computer networking components such as LAN, WAN, DNS, TCP/IP protocols, VPNs, firewalls, and network devices like Meraki and Cisco switches
• Administer Active Directory, GPO (Group Policy Objects), SCCM (System Center Configuration Manager), and BMC Remedy for user management and system deployment
• Support mobile devices and operating systems to ensure connectivity and security across all platforms
• Assist with IT infrastructure maintenance including server management using Windows Server and Linux environments

Do you have experience in macOS?, * Strong expertise in technical support, software troubleshooting, and desktop support across multiple operating systems

• Proficiency in computer management tools such as SCCM, GPO, Active Directory, and BMC Remedy for efficient system administration
• In-depth knowledge of computer networking concepts including LAN/WAN setup, DNS configuration, TCP/IP protocols, VPNs, firewalls (including Meraki), and network security best practices
• Experience with help desk platforms like ServiceNow and Jira for tracking issues and managing workflows
• Familiarity with operating systems including Windows (Windows Server), macOS, Linux; understanding of network administration principles such as TCP/IP and DNS management
• Ability to analyze complex technical problems quickly using strong analysis skills to identify root causes and implement effective solutions
• Excellent communication skills to clearly explain technical issues to non-technical users while providing exceptional customer service
• Knowledge of mobile device management (MDM) tools and security protocols for safeguarding company data on smartphones and tablets

Embark on a rewarding journey where your technical expertise fuels operational excellence! We’re looking for passionate individuals eager to grow their IT support career while making a real difference in our organization’s success., * hands-on IT support to end users in a corporate environment: 3 years (Preferred)

• Microsoft 365, Active Directory, Microsoft Entra ID : 2 years (Preferred)
• troubleshooting network connectivity issues: 2 years (Preferred)

$60,000 - $75,000 a year - Full-time, Pulled from the full job description

• 401(k)
• Health insurance
• Retirement plan, * 401(k)
• Health insurance
• Retirement plan