Entry Level NOC Technician

The Network Operations Center (NOC) Technician position is a technical helpdesk position within our Managed Services team. The position is responsible for assisting with escalations directly from customers as well as from Microcom customer service reps, field technicians, and other departments., * Diagnose network problems and provide customers with effective resolutions.

• Document all network outages, calls, and solutions in the trouble ticket database.
• Engage field operations for network equipment issues as needed; use software and hardware tools to identify and diagnose network status and problems; use provided tools to localize network problems to host or remote equipment.
• Escalate more difficult issues to the appropriate technical team.
• Diagnose network problems and provide customers with effective resolutions
• Continual increase of technical knowledge through research and development within the department.

Do you have experience in Customer communication?, * Knowledge of networking, with a focus on troubleshooting, analysis, testing, maintenance, and documentation

• Familiarity with networking technology
• Ability to replace and install routers, switches, and other equipment
• Knowledge of computer operating systems
• Excellent troubleshooting and resolution skills.
• Good communication skills, both in writing and verbally.
• Ability to articulate technical issues in business terms.
• Ability to jointly troubleshoot and collaborate with other team members with different areas of expertise level.
• Ability to work in a time-critical environment.
• Ability to work as part of a team.
• Resourcefulness in getting the job done by working through or around challenges and obstacles.
• Takes initiative without close supervision and proactively resolves customer issues.
• Willingness to learn
• Sense of urgency, initiative and a competitive drive to get things done.

Acquire appropriate certifications and educational advancements as required

Pulled from the full job description

• Tuition reimbursement
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Employee assistance program, * 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance