Data Analyst

The Data Analyst is responsible for collecting, maintaining, analyzing, and interpreting data to provide external customer feedback and deliver actionable insights internally that drive informed decision-making.

This role partners closely with key stakeholders to understand data needs, develop analytical solutions to solve business challenges, and present findings in a clear and concise manner.

Key Responsibilities

1. Data Collection & Validation

Extract data from databases and field findings; load into CRM systems

Transform raw data into usable formats that support strategic decision-making

Clean and process data to ensure accuracy and consistency

Identify and resolve data quality issues and discrepancies

Implement data quality controls and monitoring mechanisms

1. Data Analysis & Interpretation

Perform exploratory data analysis to uncover trends, patterns, and anomalies

Apply statistical and analytical techniques to derive insights from complex datasets

Support proactive decision-making through data-driven findings

1. Reporting, Presentation & Visualization

Create interactive dashboards, reports, and presentations

Collaborate cross-functionally to deliver actionable insights

Communicate findings and recommendations clearly to stakeholders

Bachelor’s degree in Statistics, Mathematics, Computer Science, Economics, or related field OR

Minimum 3 years of equivalent work experience

At least 3 years of experience in data analysis and data visualization tools

Customer service experience preferred

Required Skills & Competencies

Proven experience in data collection, maintenance, and analysis

Strong proficiency with business intelligence tools and databases

Experience with data visualization tools (e.g., Tableau, Power BI)

Strong analytical and problem-solving skills with attention to detail

Ability to write technical reports for company-wide use

Excellent communication and presentation skills

Ability to manage multiple accounts, priorities, and field projects

Self-motivated, disciplined, and able to work independently

Positive, professional attitude with a hands-on learning mindset

Able to work at the required pace without direct supervision

Strong written, verbal, and telephone communication skills reflecting an empathetic customer approach

Preferred (Nice to Have)

Knowledge of machine learning and data mining techniques

Advanced data visualization experience

• Company-paid premiums for Medical Insurance, Life/AD&D Insurance and Short and Long-Term Disability Insurances
• Flexible Spending Account (Medical and Dependent care) and Health Savings Account available
• Voluntary group dental and supplemental life/AD&D insurances available
• 401(k) Retirement Plan (with up to 7.5% company match)
• Nine Paid Holidays
• Two Weeks Vacation 1st year