Director of IT Infrastructure & Operations

We’re looking for a Senior Director of IT Infrastructure & Operations to lead and modernize our global technology environment. This is a high-impact leadership role responsible for delivering secure, scalable, and always-on infrastructure that powers our business and customer experience.

You’ll lead a globally distributed team across cloud, network, data centers, and end-user computing-while shaping the future of our technology through cloud transformation, automation, and operational excellence.

If you’re passionate about building high-performing teams, driving large-scale transformation, and influencing executive strategy, we want to hear from you. What You’ll Do

Lead at Scale

• Build and lead a global team of managers and technical experts across infrastructure, cloud, network, and IT operations
• Foster a high-performance, collaborative, and resilient team culture

Drive Transformation

• Own and execute our IT infrastructure strategy aligned to business priorities
• Lead cloud adoption and optimization across AWS, Azure, or GCP
• Champion automation and DevOps to improve efficiency and scalability

️ Deliver Operational Excellence

• Ensure highly available, secure, and reliable infrastructure services
• Drive continuous improvement through strong SLA/KPI management
• Oversee incident, problem, and change management processes

Strengthen Security & Resilience

• Partner with Security and Engineering to ensure compliance and risk mitigation
• Lead disaster recovery and business continuity planning

Influence & Partner

• Engage with executive leadership on strategy, priorities, and risk
• Collaborate cross-functionally across IT, Security, Engineering, and Business teams

• Manage key vendor relationships and ensure value delivery, You’ll play a critical role in shaping the future of our technology landscape-ensuring our platforms are secure, scalable, and built for growth. Your leadership will directly impact business performance, customer experience, and our ability to innovate. Why Join Us

• Lead enterprise-scale transformation initiatives
• Partner directly with executive leadership
• Shape the future of a global technology organization
• Build and elevate a world-class infrastructure team, Lead end-to-end creative production for an in-house content studio: manage timelines, estimates, budgets, resources, asset lifecycle and licensing, optimize workflows and KPIs, oversee digital and on-set production, coordinate cross-functional partners, and deliver stakeholder updates.

• Proven experience leading global infrastructure and operations teams at scale
• Deep expertise across enterprise infrastructure, cloud platforms, networking, and ITIL-based operations
• Strong track record driving cloud transformation, automation, and modernization initiatives
• Executive presence with the ability to influence senior leaders and stakeholders
• Experience managing budgets, vendors, and optimizing costs
• Strong decision-making skills in complex, high-impact environments, * 12-15+ years of IT infrastructure and operations experience
• 7-10+ years of leadership experience, including managing leaders
• Experience in enterprise, global environments
• Bachelor’s degree in IT, Computer Science, Engineering, or related field (Master’s preferred)
• Certifications such as ITIL, AWS/Azure, CISSP, or TOGAF are a plus

Remote or Hybrid United States 184K-230K Annually Senior level 184K-230K Annually Senior level Digital Media * Gaming * Information Technology * Software * Sports * Esports * Big Data Analytics Lead design and delivery of low-latency market-making and automated trading strategies. Translate quantitative research into production systems, build backtesting and real-time decision engines, ensure scalability and observability, manage risk-aware optimization, and influence cross-functional teams on strategy and technical direction. Top Skills: C#C++JavaNumpyPandasPythonPyTorchRust CrowdStrike, 100K-155K Annually Senior level 100K-155K Annually Senior level Cloud * Computer Vision * Information Technology * Sales * Security * Cybersecurity The role involves analyzing DPRK cyber operations, producing intelligence reports, engaging in team discussions, and monitoring adversary financial activities. Responsibilities include independent research, technical analysis, and collaboration to fill intelligence gaps. Top Skills: CensysChainalysisDomaintoolsNetflowTrm LabsVirustotal

What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

• Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
• Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
• Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
• Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
• Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
• Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers-and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!