Service Desk Technician

• Provide first-level support to end-users for computer hardware, software, and mobile devices.

• Ensure accurate and timely completion of work orders as assigned by the Service Desk Manager.

• Handle Windows installations, configurations, and problem resolution.

• Install and resolve issues with Microsoft technologies (Office, Outlook, OneNote, Teams, OneDrive) and other company software.

• Conduct workstation and laptop builds, hardware replacements, PC reimaging, and driver installation services.

• Maintain and support conference room technologies.

• Provide support and problem resolution for phone, video conferencing, VPN, and Instant Messaging.

• Collaborate with the Service Desk Team to identify and resolve emerging issues.

• Utilize basic networking tools for troubleshooting network, connectivity, and performance issues.

• Maintain the security and confidentiality of company technologies and systems.

• This role will be based in Des Moines, Iowa. This is an on-premises position. This is not a Remote Work position.
• Strong understanding of Windows and Office 365 products, and mobile device setup and support.
• Basic knowledge of networking technologies.
• Excellent problem-solving skills and a positive, friendly attitude.
• Strong written and verbal communication skills., * At this time, we are unable to provide visa sponsorship now or in the future. Candidates must have current and ongoing authorization to work in the United States without employer sponsorship.

life insurance, parental leave, paid holidays, tuition reimbursement, 401(k), profit sharing, remote work, Address user-reported issues with a sense of urgency and efficiency. Our streamlined processes and state-of-the-art tools enable you to manage and resolve support requests swiftly.

Engage in continuous learning opportunities. We offer access to the latest technology and resources to keep your skills sharp and up to date.

Exercise your creative problem-solving abilities. You’ll have the freedom to think outside the box, experiment with innovative solutions, and contribute to improving our IT support processes.

What We Offer:

• A fast-paced and responsive work environment.

• Comprehensive training and professional development programs.

• A culture that values innovative problem-solving and creative thinking.

• Competitive salary and benefits package., Shive-Hattery offers an outstanding and competitive total compensation package including competitive pay and over 35 different benefits.

Benefit Highlights

• Medical, Dental, Vision - 4 tiers of coverage
• Voluntary Life Insurance - Employee, Spouse, and Child
• Voluntary Insurance Plans - Accident, Critical Illness, & Hospital Indemnity
• FSA - Medical & Dependent Care
• 8 Paid Holidays + PTO
• Paid Parental Leave
• 401K/Roth 401K with Company Match
• Overtime Bonus
• Profit Sharing Bonus
• First Time License Bonus
• Tuition Reimbursement & Licensure/Certification Financial Support
• Professional Development Opportunities
• Calm Meditation & Stress Relief Subscription
• …And Many More!

Our learning and teaching culture is founded on collaboration. You will learn from and teach other employees while working across disciplines. You will grow your skills and continue your professional growth at Shive-Hattery.