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L2 Deskside Support

Aptlogix LLC
San Francisco, CA, United States
about 2 months ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Experienced
Experience required
4 years minimum
Working hours
Regular working hours
Job source
dice.com

Tech stack

FactSet Active Directory JIRA Desktop Computing Virtual Private Networks (VPN) Microsoft Office Citrix Systems Windows Desktop Peripherals Laptops Servicenow Windows Client

Job description

  • Provide onsite desktop and deskside support for front-office and business users
  • Troubleshoot Windows 10/11, Office 365, Active Directory, VPN, and Citrix/VDI environments
  • Support laptops, desktops, multi-monitor setups, mobile devices, printers, and peripherals
  • Deliver VIP/Executive support and maintain high customer satisfaction
  • Manage incidents and service requests through ServiceNow/Jira
  • Coordinate with Infrastructure and Application teams for critical issue resolution
  • Support onboarding, hardware deployments, and endpoint management

Requirements

  • 4-8 years of Desktop Support / Deskside Support experience
  • Strong Windows Desktop Support expertise
  • Active Directory, Office 365, VPN, Networking
  • ServiceNow or Jira experience
  • Citrix/VDI knowledge
  • Excellent troubleshooting, communication, and customer service skills

Preferred Skills:

  • Financial Services, Asset Management, Investment Banking, or Capital Markets experience
  • Exposure to Bloomberg, Refinitiv, FactSet, Aladdin, OMS/EMS platforms
  • Experience supporting Traders, Portfolio Managers, Research Analysts, and VIP users

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on dice.com

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