PT - Mobile Box Office Gameday

As a division of the Ticket Operations department, the Game Day Mobile Box Office Support team is responsible for providing world-class customer service to the guests of Raymond James Stadium. Team members are committed to creating memories that last a lifetime by delivering the premier stadium experience in sports & entertainment., * Proactively greet and approach fans to help answer questions with mobile ticketing and provide directional guidance to efficiently enter the stadium at the correct entrance

• Provide game day assistance with digital ticketing issues through mobile Account Manager, Ticketmaster, TM1 Sales and Buccaneers mobile app
• Ability to use the TM Sales iPad application to resolve ticket transfer, customer information and mobile barcode validation issues
• Provide exceptional customer service and patience when assisting fans with managing digital tickets
• Work directly with gate supervisors to ensure fans successfully enter the stadium
• Understand and adhere to Raymond James Stadium policies and procedures, This job description is intended to set forth the core functions required for this position and describe the general nature of the work performed by employees in this position. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Employees may be assigned additional responsibilities as necessary. The Club reserves the right to revise this job description at any time and to require employees to perform other tasks if there are changes to circumstances or conditions of the Club’s business, competitive considerations, or the work environment.

Accommodations Employees must be able to perform the essential functions of this position satisfactorily. The requirements set forth herein are representative of the duties, knowledge, skills, and/or abilities required. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions. Offers of employment are contingent on successful completion of a background screening.

Do you have experience in Customer communication?, * Excellent customer service skills and willingness to help others

• Excellent verbal communication skills
• Knowledge in Apple and Android products (smartphones, tablets, etc.)
• Works well independently in a fast-paced environment
• Critical thinking and problem-solving skills
• Strong attention to detail in difficult situations
• An outgoing personality and a professional demeanor
• Ability to take clear notes for follow up
• Positive attitude and passion for the NFL, * Prior experience in technical support of mobile devices a plus
• Box office or customer service background preferred
• Ticketmaster experience a plus

Work Environment Extended evening, weekend work hours sometimes required

Physical Fitness Standards Computer and desk work a significant part of daily activities

The Tampa Bay Buccaneers vision is to be the premier NFL Franchise both on and off the field that sets the standard in global sports entertainment and embodies the spirit of Tampa Bay. The Buccaneers aim to employ individuals whose professionalism and dedication align with our vision.

Mission The Tampa Bay Buccaneers organization’s vision is to be the flag-bearer for Tampa Bay past and future, while driving the next generation of NFL culture. The Buccaneers aim to employ individuals whose professionalism and dedication align with our vision.