Customer Solution Specialist

The Customer Solution Specialist is responsible for understanding customer needs and delivering tailored solutions that drive satisfaction, retention, and business growth. This role serves as a bridge between customers, sales, and internal teams, ensuring seamless implementation and ongoing support of products or services., * Act as the primary point of contact for assigned customers, building strong, trusted relationships

• Customer Case Triage
• Regional KPI tracking and Prioritization
• Resolve customer issues and escalate complex cases when necessary
• Monitor customer performance, usage, and satisfaction metrics
• Gather customer feedback and share insights to improve products and services
• Maintain accurate records of customer interactions in Solera systems

• 3 - 5+ years of experience in customer success, solutions consulting, account management, or a similar role
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to manage multiple accounts and priorities simultaneously
• Experience working with CRM tools (e.g., Salesforce, Billing Platform), * Experience in a technical or SaaS environment
• Knowledge of industry-specific solutions (e.g., automotive)
• Familiarity with project management tools and methodologies
• Strong communication and skills and ability to influence stakeholders

Key Competencies

• Customer-centric mindset
• Solution-oriented thinking
• Collaboration and teamwork
• Adaptability and flexibility
• Attention to detail
• Time management and organization
• Success Metrics
• Customer retention and renewal rates
• Resolution time for customer

Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services. Through four lines of business - vehicle claims, vehicle repairs, vehicle solutions, and fleet solutions - Solera powers over 300,000 customers across 100+ countries. Our solutions drive operational efficiency, data-driven decision making, and measurable business outcomes across the automotive ecosystem.