Implementation Specialist II

As an Implementation & Training Specialist, you play a critical role in ensuring dealership teams successfully adopt Solera’s Service Suite solutions. You will deliver high-impact, role-based training, influence change, advise on best practices, while helping service departments confidently integrate new tools into their daily workflows.

This is a remote role. When assigned to an implementation project, travel to customer sites may be required up to 100% of the time. When not assigned, work is performed remotely from a home office.

What You’ll Do

Training Delivery & Implementation

• Deliver on-site and virtual, instructor-led training throughout the implementation lifecycle.
• Facilitate role-specific training for dealership service department stakeholders.
• Ensure training content is relevant, engaging, and aligned with dealership workflows and business goals.
• Document all training activities in Salesforce.com.

Customer Enablement, Adoption & Change Management

• Secure buy-in from dealership leadership on new processes and technology.
• Support the transition of customers to post-implementation Service Suite support teams
• Advise customers on best practices and revenue-driving functionality to promote adoption and long-term value

Internal Feedback & Content Development

• Share customer feedback and improvement opportunities with internal teams
• Contribute to training and curriculum development, including presentations, quick-reference guides, and instructional videos

Cross-Functional Partnership

• Partner with Performance Managers and Sales teams to identify and propose additional Service Suite solutions based on customer needs

• Ability to sit for extended periods and work at a computer for multiple hours per day
• Ability to deliver instructor-led training for extended sessions while managing multiple tasks with attention to detail, * Clear and professional written and verbal communication skills
• Ability to train effectively in both one-on-one and group settings
• Comfort working independently with minimal supervision in a remote environment
• Strong relationship-building and customer engagement skills
• Ability to prioritize, multitask, and follow up proactively
• Adaptability in fast-changing environments
• Sound judgment, professionalism, and discretion
• Proficiency in Microsoft Excel, Word, and PowerPoint

Preferred Qualifications

• Experience working in an automotive service department
• Software implementation or customer onboarding experience
• Knowledge of Dealer Management Systems (DMS)
• Familiarity with Service Suite products from internal or end-user perspectives
• Experience using Salesforce

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

Applicants must be currently authorized to work in the United States on a full-time basis without the need for employer sponsorship.

Solera is a global leader in data and software services, transforming the vehicle lifecycle into a connected digital experience. Today, Solera processes over 300 million digital transactions annually supporting over 235,000 partners across 90+ countries, our teams deliver insights, automation, and innovative solutions that drive operational excellence for our customers.