Help Desk Technician

DEKIND COMPUTER CONSULTANTS

Crystal Lake, IL, United States

about 2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Starter

Experience required

1 year minimum

Compensation

$55,000.0

Working hours

Regular working hours

Job source

indeed.com

Tech stack

Microsoft Windows System Configuration Dynamic Host Configuration Protocol Domain Name System (DNS) Network Troubleshooting Networking Basics TCP/IP Software Troubleshooting Laptops User Administration

Job description

Provide Tier 1-2 help desk support for end users (remote and onsite)
Troubleshoot hardware, software, printer, and network issues
Respond to and resolve support tickets in a timely manner
Support Microsoft 365, email, and user account management
Install, configure, and maintain desktops, laptops, and peripherals
Assist with onboarding/offboarding and system setup
Document issues, resolutions, and processes clearly
Escalate complex issues to senior engineers as needed

Requirements

Do you have experience in Windows?, * 1-3 years of IT support or help desk experience (MSP experience a plus)

Basic understanding of:
Windows OS and desktop support
Networking fundamentals (TCP/IP, DNS, DHCP)
Active Directory / user account management
Strong troubleshooting and problem-solving skills
Excellent communication and customer service skills
Ability to multitask and manage priorities effectively
Reliable transportation (for occasional onsite support)

Benefits & conditions

Pulled from the full job description

Referral program
401(k) matching
Paid time off
Vision insurance
Dental insurance
Paid holidays
Career development plan, * Competitive salary (based on experience)
401(k) with company match
Health, dental, and vision insurance
Paid time off and holidays
Ongoing training and professional development
Referral bonus program

Why Join DeKind?

Growth-focused environment (great stepping stone to engineering roles)
Team-oriented culture that actually supports each other
Exposure to a wide variety of technologies and clients
Opportunity to build a long-term career in IT

About the company

At DeKind Computer Consultants, we use technology to help people do business better. We’re a family-owned and operated managed service provider (MSP) that’s been serving clients since 2001.

We take pride in being proactive solution managers-leveraging the latest technology to prevent issues before they happen. Our goal is to deliver a complete “Total Care” IT experience for our clients.

If you’re looking to grow your IT career in a fast-paced, supportive environment-this is the place for you.