Technical Support Analyst

Do you enjoy solving complex technical challenges and providing exceptional customer support? KVC is looking for a Technical Support Analyst who is passionate about technology, collaboration, and helping teams stay connected and productive. If you’re ready to work with enterprise technologies while supporting an organization dedicated to improving the lives of children and families, we’d love to hear from you., As a Technical Support Analyst II, you’ll serve as a primary technical resource for your assigned region while providing remote support across the organization. You’ll troubleshoot advanced technical issues, support critical infrastructure, and collaborate with IT peers on projects that keep our teams operating efficiently., * Troubleshoot and resolve advanced technical issues independently or escalate as needed

• Support Microsoft 365, Microsoft Exchange, Active Directory, Cisco Meraki, SharePoint, and OneDrive environments
• Provide onsite and remote technical support for offices, agencies, and corporate locations
• Document technical issues, resolutions, and support activities with accuracy
• Perform regular system maintenance and field support work
• Participate in IT projects and collaborate across multiple locations
• Manage assigned daily operations while adapting to changing business needs
• Participate in an on-call rotation as required
• Communicate technical information effectively with employees, leaders, and executives of varying technical backgrounds

Do you have a valid Driver’s License license?, Do you have experience in Stakeholder relationship building?, Do you have a High school diploma or GED?, * High School Diploma required

• Associate degree or higher from an accredited college or university preferred
• Valid driver’s license and auto insurance
• 1-3 years of experience in a business environment
• Demonstrated experience with:
• Microsoft 365
• Microsoft Exchange
• Active Directory
• Cisco Meraki
• SharePoint
• OneDrive

Preferred Skills

• Strong troubleshooting and technical documentation abilities
• Excellent organizational and project management skills
• Ability to translate technical concepts for non-technical users
• Resourceful problem-solving and critical thinking skills
• Customer-focused mindset with a commitment to continuous improvement
• Initiative to identify needs and proactively deliver solutions
• Strong collaboration and teamwork skills
• Willingness to travel and continue developing technical expertise
• Ability to support multiple office and corporate locations, * Demonstrates professionalism and accountability
• Builds positive relationships across teams
• Adapts quickly to changing priorities
• Maintains confidentiality and ethical standards
• Communicates clearly and confidently
• Takes ownership of challenges and follows them through to resolution
• Supports peers and contributes to a collaborative IT environment

At KVC, technology plays a vital role in supporting our mission of helping children and families thrive. Every member of our IT team contributes to meaningful work that makes a difference every day.

Our values guide everything we do:

• Helping people is at the heart of our work
• Authenticity and compassion define our character
• Family connection strengthens our culture
• Collaboration fuels continuous improvement
• Innovation and urgency drive our approach
• Diverse perspectives make us stronger

If you’re looking for an opportunity to grow your technical skills, work alongside a collaborative team, and use your expertise to support an organization with a meaningful mission, apply today and become part of KVC’s IT team.