O365 Messaging Consultant

• Support day-to-day aspects of the level 2 Support for Microsoft 365 and related services

• Ensure to handle the tickets within the Service Levels and maintain the quality of resolution provided

• Provide support on Microsoft 365, including Mail flow, Spam Control/Filtering, Security and compliance aspects like Auditing, Retention, Data Loss Prevention SharePoint Online & OneDrive including permission and access including guess access etc

Microsoft Teams related troubleshooting and support for end users

Hands on knowledge on SharePoint Server Patching, deployments, etc.

• Co-ordinate with other teams appropriately to ensure speedy resolution of issues

• Update the knowledge base and documentation of issues and solutions

• Manage and Support Office 365 Mailboxes, Groups etc

• Team and collaboration skills

• Vendor Management and coordination

Should have several years’ experience working with a large client using Microsoft 365

Good analyzing and troubleshooting skills

Sound understanding on Identity management, and application integration is required.

Work experience in a Hybrid setup would be an added advantage

Process Skills:

Incident Management + Change Management (Planning & Execution)

Handling On - call Escalations

Monitoring and maintaining SLA requirements for the tickets queue and management

Process adherence & Security compliance

KB preparation and review, Knowledge sharing & documentation

Root cause analysis / Problem Management

Should have good written and communication skills

This is Prisca, and I’m an Account Manager with E-Solutions., a diversity-inclusive global workforce solutions company headquartered in San Jose, California., “Disclaimer: E-Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability.”

Fast Facts about E-Solutions:

• 24×7 sourcing teams
• In-house ATS with more than one million qualified & screened candidates.
• Single point of contact & dedicated service delivery teams for all key accounts
• Goal setting for each team member
• Close monitoring of quality
• Strong technical team to ensure quality delivery
• Metric-based performance expectations from all team members.

Achievements:

• Headquartered in San Jose (CA), maintaining a local presence in 25 states nationwide.
• With a global presence spanning five continents, E-Solutions has established offices in 30 countries worldwide.
• NMSDC (MBEs Certified)