Sr. IT Service Desk Analyst

• Utilize advanced technical skills to analyze and resolve issues and tasks, including setting up shared drives, mapping network drives, installing and updating software, and network troubleshooting.
• Distribute workload based on complexity, priority, and availability.
• Building, configuring, and deploying all workstation assets including ensuring company standards for software and security requirements are met.
• Manage escalations related to tickets and bridge the relevant parties to solve the problems.

Do you have experience in Microsoft Office?, Do you have a Bachelor’s degree?, Are you looking to further your career with a great company? Do you want to learn more, do more? Want to work in a dynamic environment with an amazing team? Then I want to talk to you!, * Bachelors degree in information technology or associated discipline from an accredited college or university preferred.

• Minimum of 5 years working in an Information Technology Service Desk environment.
• Working knowledge of Microsoft O/S, Office O365, and active directories.
• Willingness to travel up to 25% of the time to other domestic locations.

.Work Authorization/Security Clearance Requirements:

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

o a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or o a person who was discharged or released from active duty because of a service-connected disability.

• Recently Separated Veteran - any veteran during the three-year period beginning on the date of such veterans discharge or release from active duty in the U.S. military, ground, naval, or air service.

• Active Duty Wartime or Campaign Badge Veteran - a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

• Armed forces service medal veteran - a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

GracoRoberts headquartered in Arlington, TX is proud to be the single largest and most technically focused specialty chemicals distributor to serve the global aerospace market.