Workday Consultant

Role: Workday Finance, Procurement & Grants Support, * Responsible for intake of tickets (questions issues, inquiries) for Workday Finance, Grants and Procurement modules

• Triage and resolve any issues or errors for end users in Workday Finance, Grants and Procurement modules
• Be responsible for post production support, system administration, enhancement and change requests
• Provide knowledge transfer and end user documentation

Howie’s Assessment below:

The role is not:

• A Workday SME.
• A Senior Tier 3 technical lead.
• A Senior Tier 2 escalation lead as described above.
• A Workday integration architect.
• A platform governance or configuration standards owner.

Where This Role Likely Falls in a Support Tier Model

Support Level

Typical Scope

Fit for This Requirement

Tier 1

User access questions, password issues, ticket routing, basic how-to guidance

Too junior

Tier 2 Functional Support

Transaction troubleshooting, business process issues, user support, routine configuration questions, documentation, enhancement intake

Best fit

Senior Tier 2

Complex escalations, advanced configuration, recurring root-cause analysis, limited project leadership

Possible only if client confirms issue complexity

Tier 3 / SME

Integration failures, architecture, security governance, major platform issues, release strategy, enterprise-wide configuration leadership

Too senior

What Is Appropriate to Require

The person should be able to:

• Receive and manage Workday support tickets from internal and external users.
• Troubleshoot functional issues within Workday Financials, Procurement, and Grants.
• Resolve user, transaction, business-process, approval, or basic configuration-related issues.
• Identify issues that require deeper technical, integration, security, or administrator escalation.
• Support post-production changes and minor enhancements.
• Document issue resolutions and create end-user guidance.
• Communicate professionally with several client stakeholders.
• Work approximately 20 hours per week initially and scale toward 30-40 hours as volume increases.

Salary Target (W2 Only- No Benefits): $90K-$130K/YR (Salary can be flexible based on the relevant years of professional experience and background)

Requirements: ship Work Authorization Status; ‘Hands on’ Experience with configurations, triage & prioritizing issues, troubleshooting & fixing system issues; A Workday Financials functional support consultant with hands-on post-production experience in Finance and Procurement, ideally including Grants Management, who can independently triage user issues, resolve functional and transactional problems, support change requests, document solutions, and professionally support multiple client engagements on a part-time basis., * Approximately 3-6 years of Workday Financials functional support or consulting experience.

• Demonstrated experience in Workday Finance and Procurement.
• Direct Workday Grants Management experience strongly preferred, and potentially required depending on ticket volume.
• Prior production support / AMS / ticket-resolution experience.
• Client-facing consulting or multi-customer support experience.
• Availability for 20 hours weekly with capacity to scale.

Someone with the correct functional module mix:

1. Workday Financial Management - must have.
2. Workday Procurement / Procure-to-Pay - must have.
3. Workday Grants Management - highly important and likely the differentiator.
4. Post-production support / ticket triage - must have.
5. Client-facing communication and documentation - must have.
6. Advanced integrations, Studio, EIBs, APIs - preferred only if the client confirms this need.