Desktop Support Technician

Kforce has a client that is seeking a Desktop Support Technician in The Villages, FL.

Key Tasks:

• Desktop Support researches and resolves technical problems of moderate complexity, typically escalated from first line support teams
• Responds to escalated telephone, email and online requests for technical support
• Documents, tracks, and monitors the problem using applicable systems and tools
• Decisions are typically focus on methods, tactics, and processes for completing administrative tasks/projects
• Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes, and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge

• High School diploma or more years of experience as a Desktop/End User Support Engineer
• Experienced in researching and resolving technical problems of moderate complexity, typically escalated from first line support teams
• Experienced responding to escalated telephone, email, and online requests for technical support
• Experienced documenting, tracking, and monitoring the problem using applicable systems and tools; Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications:

• Bachelor’s degree in Computer Science

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce’s sole discretion unless and until paid and may be modified in its discretion consistent with the law.