Remote Workforce Management, Forecast Change Manager - 12 Month FTC

The Workforce Management team is essential to the success of our Customer Operations. We are responsible for ensuring we have the right people in the right place at the right time to support our customers.

As the Forecast Change Manager, you’ll be instrumental in our mission to understand the drivers of change. You’ll be responsible for the end-to-end FCR (Forecast Change Request) process, partnering with our Operations Stakeholders and Forecast Analysts to implement and refine the right procedures., + Leading the assessment and prioritisation of initiatives that influence COps headcount requirements, ensuring all opportunities are thoroughly documented.

• Collaborating with cross-functional teams, e.g. Delivery, Strategy, and Product, to accurately model the impact of new processes, marketing campaigns, or policy changes on FTE and hiring needs.
• Serving as a key liaison to ensure new or evolving lines of business are correctly scoped and successfully delivered through the FCR process.
• Tracking the implementation of approved forecast changes, validating that they meet their agreed-upon business objectives.
• Establishing a clear accountability framework for forecast change owners, empowering them to take corrective action and ensuring timely delivery.
• Analysing FCR drivers to identify trends and opportunities for process improvement, collaborating with Forecast Analysts to enhance forecasting accuracy.

• Advanced Planning Skills: Proven ability in workforce planning and organisation, with a track record of effectively managing change and reprioritising tasks under pressure.
• Stakeholder Management: Excellent communication, negotiation, and influencing skills, capable of building strong relationships with stakeholders at all levels.
• Data & Technical Proficiency: An appreciation for data modelling, particularly SQL, with a desire to deepen your skills. Fluency in MacOS, Slack, Airtable, and GSuite tools is required, along with a strong aptitude for learning new systems.
• Communication & Feedback: Excellent written and verbal communication skills in English, and the ability to provide clear, constructive, and actionable feedback.
• Customer Operations Knowledge: A good understanding of Customer Operations is highly desirable.
• Work Ethic: Strong ability to work independently while also thriving in a collaborative team environment.
• Values Driven: A demonstrated approach to work that aligns with Monzo’s core values.

£40,400 - £51,050 plus stock options & benefits

This role can be based in our London office, Cardiff office or distributed working within the UK.

We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

Learning budget of £1,000 a year for books, training courses and conferences

We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save , invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo

Hear from our UK team about what it’s like working at Monzo