Access Supervisor

This is an exciting opportunity to work with a wide range of teams, external stakeholders and customers to help make the Book Festival as accessible as possible. The Access team act as a point of contact for our audience, coordinating our accessible programming and liaising with contractors supplying our BSL and caption provision. They will update our reserved seating database, contact customers to confirm requirements and manage access ticket bookings, including group bookings.

This is an ideal opportunity for individuals who wish to build on their existing customer service skills in a high-pressure festival environment. Excellent customer service and communication skills, enthusiasm, and an ability to work effectively as part of a team are all essential for this role.

The successful candidate will possess the following:

• Previous customer facing experience in a lateg-scale live events or festival environment (100k+ attendees)
• Experience of supervising staff in a customer-facing environment
• Strong communication skills
• Self-motivated and passionate about improving access and inclusion
• Experience using a ticketing system
• Outstanding customer service skills
• Attention to detail
• The ability to multi-task and maintain a calm, courteous manner under pressure
• The ability to work on own initiative and as part of a team, and to lead and motivate others
• An enthusiastic personality and a flexible, positive attitude

Hours: Staff are required to work an average of 42 hours per week (6 days out of 7), on a shift basis, between Monday and Sunday. Rotas will be issued at the beginning of your contract but may be subject to change.

Festival Dates: The Edinburgh International Book Festival runs from Saturday 15 August - Sunday 30 August 2026.

Contract: Fixed-term contract from Monday 10 August - Monday 31 August 2026, full-time.

Pay Rate: £14.30 per hour, paid weekly in arrears by bank transfer (plus holiday pay).