IT Service Desk Engineer x 3

Are you a hands-on 1st and 2nd Line Engineer who loves solving tricky problems and owning tickets through to resolution? We have three Edinburgh based clients all looking to add an experienced IT Service Desk Engineer to their teams. The roles range from dedicated 1st line roles, up to roles that are a mix of 2nd/3rd technical support with involvement in a range of IT projects. About the roles In all three roles, you’ll provide dedicated technical support across a M365/Windows estates, taking ownership of incidents and service requests coming in to the IT Service Desk. You’ll diagnose and fix issues in person and via phone/email/remote tools, collaborate closely with colleagues and vendors, and contribute to planned maintenance and small projects throughout the year. All three roles require 5 days onsite in various Edinburgh locations, Monday to Friday. *One of our clients does require you to have a valid UK Driving Licence. What you’ll do Act as a first point of contact for the Service Desk, owning tickets end-to-end and keeping users informed throughout.Support core platforms and services including Windows 11, Microsoft 365/Entra ID, Intune, Active Directory, with some macOS in play, Wi-Fi, and AV equipment.Administer and use Intune/Autopilot and Jamf for build, deployment and device compliance; maintain security, asset and knowledge base records.Collaborate on improvement initiatives (e.g., software asset management, rolling device refresh, self-service portal) and contribute documentation and handovers.Plan and execute maintenance with minimal client disruption; escalate risks promptly and communicate clearly with stakeholders.

What we’re looking forSolid 1st and 2nd line support experience in a busy, customer-focused environment, with strong troubleshooting and decision-making under pressure.Practical experience across Windows devices; confidence with AD administration and endpoint management (Jamf, Intune, Autopilot).Familiarity with M365 (including security/governance).Clear communicator who can prioritise effectively, document fixes, and collaborate as part of a small, high-performing team. Nice to haveITIL Foundation or any Microsoft and/or Apple certifications.Experience with Microsoft Server, database/MIS (e.g., iSAMS, SQL), and/or experience in a managed service environment. Apply now, our client is keen to move swiftly and get interviews scheduled asap.