Senior IT Systems Analyst

The Senior IT Systems Analyst is a key technical contributor supporting Imperial’s Manufacturing & Operational Technology landscape. This role is responsible for designing, building, deploying, and supporting IT solutions and services that enable critical manufacturing, quality, engineering, maintenance, and warehouse operations.

Operating fully onsite at the Greensboro manufacturing facility, the Senior Analyst partners with operational and IT stakeholders to ensure high system availability, efficient production processes, strong incident/problem management, and alignment between IT capabilities and plant operational needs.

• WHAT YOU WILL DO

Solution Design, Build & Deployment

• Translate operational requirements into detailed functional and technical specifications.

• Design, configure, test, and deploy IT solutions supporting production, quality, maintenance, engineering, and warehouse operations.

• Support legacy-to-modern migration initiatives across .NET, classic Windows-based applications, and cloud enabled platforms.

• Integrate plant-floor systems with enterprise platforms such as SAP, MES/MOM, SCADA, and industrial devices.

IT Service Management & Operational Support

• Deliver IT services using ITIL-aligned practices including incidents, problem, and change management.

• Provide Tier 2/3 support for operational and manufacturing systems; escalate to vendors/IT engineering as needed.

• Ensure stability, reliability, and security of Manufacturing & Operational Technology systems.

• Maintain system documentation, configuration tracking, and lifecycle planning.

Operational Domains & Technology Scope

Production & Manufacturing Operations

Production planning & scheduling enablement, BOM execution, shop-floor control, material flow, operator interfaces, data collection.

• Industrial Control & Automation: SCADA platforms; PLC integrations; RFID-based equipment and scanners; laser/inkjet printing control technologies.

Legacy & Modern Application Stacks

• Mixed .NET Framework stacks; classic ASP, VB6, VBScript, MSMQ; modern C# / Angular web stack; IISb ased systems.

Database & Server Technologies

• SQL Server (2008 R2 * 2022); Windows Server (2008 * 2022); Windows 11/10 endpoints.

Cloud Platforms

• Cloud hosted workforce solutions; cloud based environmental/compliance systems; cloud based research/analytics platforms.

Warehouse & Distribution

• Automated palletizing; inventory management; AGV integrated warehouse systems.

Asset Management & Maintenance

• Maintenance and asset information systems; calibration management technologies.

Overall Footprint

• Spans operational technology (OT), shopfloor systems, logistics/warehouse platforms, and legacy to modern transition architectures.

Collaboration & Stakeholder Engagement

• Partner with Manufacturing, Engineering, Quality, Maintenance, Planning, and Distribution teams.

• Work closely with IT Project Management, IT Operations, and IT Service Delivery.

• Engage external vendors and solution providers for escalated support and enhancements.

• Bachelor’s degree in Information Systems, Computer Science, Engineering, or related field.

• 8+ years of IT experience, preferably supporting manufacturing, industrial automation, or operational technology environments.

• Experience supporting production, quality, maintenance, or automation systems.

• Familiarity with SAP (PP, PM), MES/MOM platforms, SCADA/PLC environments, SQL Server, and Windows Server.

• ITIL Foundation certification preferred.

• Ability to work 100% on-site at the Greensboro manufacturing facility.

• Must be 21 years of age or older.

Skills & Competencies

• Strong analytical and troubleshooting skills

• Excellent communication and cross functional collaboration

• Ability to manage multiple priorities and workstreams

• System lifecycle management and documentation discipline

• Problem-solving and root cause analysis mindset

Work Environment and Physical Demand

• Occasional after hours or weekend work during deployments or production impacting issues.

• Occasional handling of equipment (10-50 lbs).

• Frequent walking on the plant floor and extended computer use.

What We Offer

• Competitive benefits package that includes medical/dental/vision/life insurance/disability plans

• Dollar for dollar 401k match up to 6% and 5% annual company contribution

• 15 Company-paid holidays

• Generous paid time off

• Employee recognition and discount programs

• Education assistance

• Employee referral bonus program

• Hybrid workplace - remote / in office

• Summer hours

• Casual dress policy Monday through Friday

Annual Base Salary Range: $90227.00 - $120302.00

Final compensation will be determined based on experience, qualifications, and internal equity. This role may also be eligible for annual bonus or incentive compensation.

ITG Brands is the third-largest tobacco company in the USA with offerings of some of the most well-known cigarette, cigar, and e-vapor brands. As a member of the globally recognized Imperial Brands PLC family, we are a forward-thinking partner with operational integrity.

ITG Brands is committed to putting consumers at the center of what we do, while creating an innovative workplace where inclusion, creativity, and bold thinking drive progress. This empowers us to bring our true selves to work, to collaborate more effectively through showing our passion and being confident to bring new ideas to the table.

We are not afraid to seize opportunities and make things happen - both individually and collaboratively. We strive to exceed expectations by seeing things differently and doing things differently. This truly is a place where we all share a challenger mindset which drives our success.