Software Engineer II - Gen AI & Agents

Design, Develop, and Maintain AI Agent Systems

• Build robust, scalable, and secure AI agent frameworks and applications that automate business processes and deliver high-quality customer experiences. This includes writing high-quality code, designing systems with AI and safety in mind, and integrating with enterprise platforms like Azure AI and Microsoft 365.

Collaborate Across Teams and Products

• Work closely with cross-functional teams-including product managers, researchers, and other engineers-to define, design, and ship new features for AI agents. Foster a collaborative environment to deliver unified “One Microsoft” experiences and ensure solutions meet customer security goals.

Integrate Enterprise Data and Ensure Compliance

• Connect AI agents with internal and external knowledge sources, ensuring data privacy, compliance, and responsible AI practices. Support enterprise readiness by adhering to Microsoft’s Zero Trust principles and industry regulations.

Troubleshoot, Support, and Optimize Agent Operations

• Perform on-call duties on a rotation basis to support and resolve issues in production environments. Continuously monitor agent performance, identify trends, correct mistakes, and improve efficiency through feedback and automation.

Contribute to Innovation and Continuous Improvement

• Stay current with the latest AI technologies, development practices, and security standards. Participate in code reviews, contribute to process improvements, and help create a diverse and inclusive culture that encourages learning and innovation.

Bachelor’s Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.

2+ year of experience with Distributed Services

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end to end, simplified solutions. The Microsoft Security organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world.

HM Team Description: The team builds world class, first in market, Enterprise AI Agents to help customers reach their security goals - faster and stay secure following Microsoft Zero Trust principles. You can find more details: Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.